Spanish
Tania Scharling Reyes Rodríguez
Bachelor's In Tourism Business Administration
Mexico City,CMX
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
3
3
Languages
2
2
Certifications
3
3
years of post-secondary education
7
7
years of professional experience
HR Administrative Assistant
iCOVER SCREENING MX
Mexico City , CDMX
2018.02 - 2020.08
- Developed HRIS (Zoho people, Eurécia) used as main tool in HR Global.
- Handling more than 15 employees.
- Administered payroll, company benefits packages, corporate events, and team building meetings and outings.
- Researched, recruited, staffed, onboarded, and trained new company hires according to department managers and company budget.
- Conducted recruitment, hiring process and resignations.
- Prepared and updated employment records, including pension plans, compensation packages, benefits, disciplinary behavior, and disputes.
- Administered and processed paperwork related to new hires.
- Performed as Office Manager and HR Administrative.
- Developed Company Policies and Procedures.
- Perform other office administrative duties as required.
E-Commerce Specialist
FlowSuites
Mexico City , CDMX
2017.04 - 2018.01
- Monitored hotel's e-Commerce strategies
- Kept daily management of hotel online presence on various Online Travel Agent websites.
- Managed rate and inventory changes as well as content management.
- Communicated with Hotel Managers, Front Office Managers and others on daily basis.
- Led web traffic/sales, developed of e-Commerce applications via targeted online campaigns and retention strategies, with high level of customer acquisition and conversion.
- Handling more than 3 OTA'S
- Planning and coordination of groups and events.
Head Receptionist
FlowSuites Condesa
Mexico City , CDMX
2015.03 - 2017.04
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed expenses and petty cash.
- Managed Hotel payroll 15-20 employees.
- Verified guest's payment method.
- Maintained clear and accurate records of guest room bookings.
- Monthly report of occupation.
- Listened and responded to guest queries and requests both in-person and by phone.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Customer Service Specialist
Aeromexico
Mexico City , CDMX
2013.04 - 2014.12
- Handling more than 35 special clients
- Managed tickets.
- Held communication with Aeromexico's Club Premier group to give VIP customers benefits.
- Held communication with Airport Public Relations to assist VIP clients.
- Held communication with partners in fare department and flight availability
- Maintained financial accounts by processing customer adjustments.
- Worked flexible hours; night, weekend, and holiday shifts.
Work History
BBA - Tourism Business Administration
2010.01 - 2013.02
Education
Skills
HRIS
Languages
English
French
Software
Zoho People
Euréria
Little Hotelier
Xotelia
SABRE RED
Certification
Fundamentos de análisis de la información
Fundamentos de análisis de la información
2020-10
Recomendaciones para un retorno seguro al trabajo ante COVID -19
2020-07
HR Administrative Assistant - iCOVER SCREENING MX
2018.02 - 2020.08
E-Commerce Specialist - FlowSuites
2017.04 - 2018.01
Head Receptionist - FlowSuites Condesa
2015.03 - 2017.04
Customer Service Specialist - Aeromexico
2013.04 - 2014.12
Universidad Del Valle De México - BBA, Tourism Business Administration
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