TARA FRANKLIN
Director Of Operations
San Antonio,Texas
Summary
Versatile Director of Operations with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic business and company goals. Proven leader with significant background customer engagement and team development.
Overview
4
4
years of post-secondary education
22
22
years of professional experience
Work History
Executive Director of Operations & District Mentor
KinderCare Education
01.2016 - Current
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Leveraged experience through vital management positions guiding business to success.
- Increased employee retention 91% through improvements in leadership and development.
- Surpassed annual revenue targets year over year through effective oversight of daily operations and strategic initiative implementation.
- Secured highest regional customer satisfaction rate for all client services offered.
- Led organization by developing professional and ethical culture focused on educational excellence.
- Built strategic relationships with national, state and local education agencies and community partners.
- Supported business growth through strategic planning and process development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Led organization by developing professional and ethical culture focused on educational excellence
Director of Operations
KinderCare Education
01.2014 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Built loyal account base and long-term business relationships with customers.
- Generated and developed leads, using a variety of marketing techniques, networking and Salesforce system to acquire new clients.
- Achieved team goals through formalized training plans, coaching and performance management.
- Set team and individual KPIs and provided regular, actionable feedback.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored budget and utilized operational resources.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Assistant Director of Operations
KinderCare Education
01.2012 - 01.2014
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching and performance management.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class quality work in education industry.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Program Specialist
KinderCare Education
01.2011 - 01.2012
- Built and sustained strong relationships between internal and external educational collaborators and served as liaison between course directors and learners.
- Assisted faculty in design and development of technology-enhanced educational sessions and materials.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Collaborated with administrators to determine course objectives.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Early Childhood Education Specialist
KinderCare Education
01.2005 - 01.2011
Education
MBA - Business
Texas A&M University
San Antonio, Texas 07.2021 - Current
Bachelor of Arts - Education
Texas A&M University
San Antonio, Texas 08.2010 - 12.2014
Associate of Arts - Education
Northwest Vista College
San Antonio, TexasSkills
Budgeting and finance
Accomplishments
- Successfully operated 4 at-risk locations and restored businesses to positive EBITDA and state compliance.
- Supervised team of 25 staff members and 3 leaders.
- Responsible for implementing onboarding for all promoted and new leadership members.
- Achieved Top Performer status for year end results three consecutive years.
- Achieved five years of perfect scores with all state compliance agencies.
- Led three separate teams to achieve dual accreditation status through state and national levels.
- Drove regional initiatives to support and maintain clientele during and post-COVID.
Timeline
MBA - Business
Texas A&M University
07.2021 - Current
Executive Director of Operations & District Mentor
KinderCare Education
01.2016 - Current
Director of Operations
KinderCare Education
01.2014 - Current
Assistant Director of Operations
KinderCare Education
01.2012 - 01.2014
Program Specialist
KinderCare Education
01.2011 - 01.2012
Bachelor of Arts - Education
Texas A&M University
08.2010 - 12.2014
Early Childhood Education Specialist
KinderCare Education
01.2005 - 01.2011
Associate of Arts - Education
Northwest Vista College
Similar Profiles
Dawn MastDawn Mast
Lead Regulatory Compliance Administrator at KinderCare EducationLead Regulatory Compliance Administrator at KinderCare Education
DELIA FERREIRADELIA FERREIRA
Lead Teacher, Three-Year-Olds Classroom at KinderCare EducationLead Teacher, Three-Year-Olds Classroom at KinderCare Education
Brooke MangrumBrooke Mangrum
Site Teacher at KinderCare EducationSite Teacher at KinderCare Education