Tarleah Richardson
Nerang, Queensland
Summary
Reliable hard worker with a strong background in food services, admin services and related positions. Customer-oriented with talent for meticulous food preparation and presentation. Proven aptitude for high quality customer service and conflict management.
Experienced with medical office management and team supervision. Utilizes strong organizational skills to ensure smooth daily operations. Track record of fostering positive patient experiences and maintaining high standards of efficiency.
Offering exceptional organizational skills and strong ability to manage administrative tasks in healthcare setting, eager to learn and develop in this environment. Brings strong communication abilities and keen eye for detail, ensuring smooth daily operations and patient satisfaction. Ready to use and develop customer service and administrative skills in APS role.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Kalwun Development Corporation - Health
08.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Work Health Safety Officer
- Chief Fire Warden
- Assisted with medical coding and billing tasks.
Assistant Night Manager
Hungry Jack's
05.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Store Lock-Up
- Customer Service
- Customer Complaint Management
- Workplace Health and Safety Practices
- Store and Personal Hygiene
Food Service Worker
Flippers Fish And Chips
03.2017 - 05.2021
- Customer Service
- Register Acquittals
- Customer Complaint Management
- Food Preparation
- Workplace Health and Safety Practices
- Store Hygiene
- Store Lock-Up
- Store Telephony Customer Service
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Retail Assistant
R K Saddleworld
01.2013 - 12.2013
- Register
- Basic Sales Enquiries
- Customer Service
- Basic Stock Management
Education
High School Diploma -
North Bundaberg State High School
Bundaberg, QLD12.2018
No Degree - Hospitality And Tourism
Blueprint Career Development
Bundaberg, QLDNo Degree - Responsible of Serving Alcohol
Blueprint Career Development
Bundaberg, QLDSkills
- Health and Safety Standards
- Food Safety
- Cash Register Operation
- Food assembly
- Quality control
- Safe food handling
- Preparation techniques
- Planning and Coordination
- Conflict resolution
- Collaboration
- Flexible & Adaptable
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Medical billing
- Electronic medical records
- Medical records management
- Typing and filing
- Petty cash management
- Administrative support
- Documentation and recordkeeping
- Calendar and appointment management
Referees
Renea Lui
Practice Manager
Kalwun Bilinga Health Clinic
0434 233 291
Anita Summers
Australian Public Servant
0402705117
Timeline
Medical Receptionist
Kalwun Development Corporation - Health
08.2021 - Current
Assistant Night Manager
Hungry Jack's
05.2021 - 08.2022
Food Service Worker
Flippers Fish And Chips
03.2017 - 05.2021
Retail Assistant
R K Saddleworld
01.2013 - 12.2013
High School Diploma -
North Bundaberg State High School
No Degree - Hospitality And Tourism
Blueprint Career Development
No Degree - Responsible of Serving Alcohol
Blueprint Career Development
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