Teasha Chestnut
Las Vegas
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Delta Air Lines, Inc
02.2018 - Current
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided high level of customer service to over 150 by engaging customer and using active listening and effective interpersonal skills.
- Liaised between departments to facilitate communication and keep appropriate parties updated on developments.
Customer Success Coordinator
Sugarholic Desserts
06.2017 - Current
- Developed and initiated projects, managed costs, and monitored performance
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve customers delivery experience.
- Arranged events by overseeing logistics, budgets, venue selection and activity planning.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy that increased sales by 27%
- Conducted training and mentored 12 team members to promote productivity, accuracy and commitment to friendly service.
Operations Manager
BJ's Restaurant & Brewhouse
03.2014 - 03.2017
- Maximize efforts to improve productivity, identify problem areas, and assist in implementing solutions
- Drive key performance measures by training new hires on company history, basic restaurant operations, systems & policies, applying critical thinking skills by anticipating and addressing guests' needs
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for 30 team members.
Education
Bachelor of Arts - Restaurant And Culinary Management
Le Cordon Bleu College of Culinary Arts
Las Vegas, NV06.2013
Skills
- Interpersonal Skills
- Talent Management
- Conflict Resolution
- Operations Management
- Work Planning and Prioritization
- Operations Start-Up
- Verbal and Written Communication
- Experience with Hubspot CRM Software
- Staff Management
Timeline
Customer Service Coordinator
Delta Air Lines, Inc
02.2018 - Current
Customer Success Coordinator
Sugarholic Desserts
06.2017 - Current
Operations Manager
BJ's Restaurant & Brewhouse
03.2014 - 03.2017
Bachelor of Arts - Restaurant And Culinary Management
Le Cordon Bleu College of Culinary Arts
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