Terance Clark
La Paz
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Manager offering 15-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
12
12
years of professional experience
Work History
Insurance Broker
Trigon
Ankeny, IA
09.2022 - Current
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Operations Manager
AIW Holdings
Urbandale, IA
01.2012 - 11.2022
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
- Actively sought customer feedback on products/services in order to improve quality and enhance overall experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Managed a portfolio of key accounts, ensuring timely issue resolution and consistent communication with stakeholders.
- Responded to customer requests for products, services, and company information.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05.1999
Skills
- Building rapport
- Problem Resolution
- Driven
- Project Management
- Analytical Thinking
- Customer Relationship Building
- Customer Retention
- Client Relations
- Conflict resolution skills
Timeline
Insurance Broker
Trigon
09.2022 - Current
Operations Manager
AIW Holdings
01.2012 - 11.2022
High School Diploma -
Southeast Polk High School