TERESA DEL ROCÍO ARANDA NAVARRO
Public Adjusting Company
León,Guanajuato
2
Languages
6
years of post-secondary education
10
years of professional experience
Bilingual Administrative and Customer Service Professional experienced in insurance claim intake, client follow-up, and file management. Achieved operational efficiency through effective communication, strong organizational skills, and attention to detail. Focused on delivering exceptional support in both remote and in-person environments while managing multiple tasks and adapting to new challenges.
Work History
Intake Specialist
1 Year 10 Months- Conducted welcome calls and maintained clear, professional communication with clients during the intake process.
- Initiated property insurance claims by contacting insurance companies and providing necessary information to open new claims.
- Followed up with insured clients to collect missing information and verify details, ensuring accurate claim files.
- Follow up with insurance companies and contractors regarding claim status, representation letters, and outstanding tasks.
- Review, update, and organize digital files while managing multiple assignments and prioritizing time-sensitive requests.
- Communicate with clients and insurance representatives in both English and Spanish.
- Remote
Call Center Agent
- Provided technical support and helped customers resolve issues related to products and services.
- Identified customer needs and directed calls to the appropriate department.
- Updated customer records while providing detailed information about products and services, enhancing customer understanding.
Administrative and Construction Assistant
1 Year- Monitored project progress, coordinated work teams, and collaborated with engineers, architects, and project leads.
- Ordered office and construction supplies, enhancing inventory management and customer service through phone and in-person interactions.
- Monitored project progress, coordinated work teams, and collaborated with engineers, architects, and project leads to ensure timely project delivery.
- Prepared architectural plans, 2D/3D drawings, renders, sketches, and technical sheets to support project development and design accuracy.
Store Administrative Manager
5 Years- Oversaw daily store operations, ensuring exceptional customer service, effective complaint resolution, and adherence to service standards.
- Managed inventory and warehouse stock, coordinated supplier orders, handled cash transactions, and ensured accurate billing and cash reconciliation.
- Supervised team activities, store organization, cleanliness, and facility standards.
- Supervised team activities, maintaining store organization, cleanliness, and compliance with facility standards.
- Performed administrative and accounting tasks, supported payroll, and coordinated staff schedules, breaks, and vacations.
Sales Assistant
1 Year- Advised customers on products and conducted product demonstrations to enhance customer understanding and drive sales.
- Processed payments and exchanges, operated point-of-sale systems, and ensured accurate cash drawer reconciliation.
- Arranged merchandise displays to enhance product visibility and appeal and assisted with warehouse inventory.
Education
Architecture studies (degree not completed)
English certificate - Language Unit
Skills
Claims management
Client relationship management
Bilingual communication
Customer service
Data accuracy
Information verification
Claim documentation
Claim file organization
Digital record management
Digital filing
CRM data entry
Office operations
Administrative support
Time management
Scheduling appointments
Scheduling
Meeting management
Office coordination
Team coordination
Team collaboration
Problem resolution
Attention to detail
Clear communication
Client relationship management
LANGUAGES
Spanish: Native | English: B2–C1
Languages
Spanish
First Language
English
C1
Advanced
Timeline
Intake Specialist
Public Adjusting Company
2025.01 - CurrentRead More
Call Center Agent
Alorica Contact Services México S. de R.L. de C.V.
2024.01 - 2024.01Read More
Administrative and Construction Assistant
Man in Hardhats Construction and Services
2023.01 - 2024.01Read More
Universidad de León
Architecture studies (degree not completed)
2019.09 - 2021.01Read More
Store Administrative Manager
Circle K and Tiendas Extra
2018.01 - 2023.01Read More
Sales Assistant
Kipling México
2017.01 - 2018.01Read More
Universidad de Guanajuato
English certificate from Language Unit
2014.01 - 2018.08Read More