Microsoft Office
Supervisor of Patient Access, Care Plan Help, Physician Help, and Internal Messaging System
USA Vein Clinics, Vascular, Fibroid and Oncology Centers
1 2023 - 2024.08
- Providing ongoing training, technical support, and real-time assistance to all insurance teams (Verification, Authorization, Referrals, Care plans), including live support for patients during in-office visits
- Skilled in multitasking, identifying issues, and problem-solving in a fast-paced call center environment.
- Proactively identifying and addressing the needs of clinical office staff and physicians by coordinating with various insurance teams to optimize workflow and enhance the patient experience.
- Ensuring effective internal communication between departments and insurance teams, ensuring all interactions are completed accurately and within established timelines.
- Consistently monitoring team KPIs to identify areas for improvement, track progress, and provide actionable feedback to management through regular reporting.
- Collaborating with the Tijuana, MX office, the headquarters in IL, USA, and clinics across multiple states to ensure cohesive operations and alignment with organizational goals
- Assisting physicians in the creation and ongoing adjustments of patient treatment plans. When needs extend beyond my scope, ensuring physicians are promptly connected to the appropriate resources for seamless support throughout the treatment process.
