THALIA JAKEZ PINAL
Teleperformance
Zapopan,Jal.
17
years of professional experience
8
years of post-secondary education
1
Certification
2
Languages
Experienced results-oriented professional with demonstrated success improving gross margin at large organisations. Strong analytical and strategic decision-making skills paired with effective teamwork. Proven ability to perform under pressure and solve complex problems to support organisational goals.
Work history
Global Sales Manager
3 Years 10 Months- Spearheaded and implemented winning sales strategies to meet and exceed corporate KPIs.
- Achieved $400k+ first-year revenue growth through targeted action planning toward clients.
- Cultivated high-performance culture within sales team to drive engagement and results.
- Developed sales-oriented leaders through effective team management, enhancing overall sales outcomes.
- Established department from ground up by defining processes, procedures, success measures, and action plans.
- Coordinated with international partners to streamline operations.
Global Value Added Manager
5 Years 11 Months- Enhanced decision-making by developing and presenting business case scope recommendations.
- Analysed root causes and impacts to develop gross margin control actions.
- Coordinated project timelines to ensure on-time delivery of key deliverables.
- Analysed market trends to guide strategic decision-making.
- Identified growth opportunities through comprehensive market research.
Operations Manager
1 Year- Coordinated cross-functional teams, achieved project milestones on schedule.
- Managed vendor relationships to ensure timely delivery of services.
- Led teams to achieve business objectives on time and within budget constraints.
- Created a collaborative work environment for positive team dynamics.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
Sales Supervisor
4 YearsSales Agent
1 YearSkills
Sales forecasting
Analytical skills
Strategic thinking
Results oriented
Problem-solving and decision-making skills
Ability to work effectively under pressure
Collaboration
Excellent people skills
Microsoft Office suite
Education
Bachelor of Business Administration
Communications
GPA: 60% accomplished.
Certification
- Lean Six Sgima Black Belt - CI Academt 2019
- Certified Supply Chain Analyst – ISEA International Supply Chain Education Alliance. 2016
- Project administration – ITERA It & Business process. 2016
- Yellow belt – SigmaPro Innovating Six Sigma - 2015
- Creative Sales – TecMilenio 2013
- Desemboca Congress – ITESO. 2009
Accomplishments
- 2 times nominee to the annual excellence award, 1 time winner. Only 5% of employees gets nominated, only 1% wins.
- Selected to open the first chat campaign in the company, within 5 months made it grow in 200% by achieving the first place among competitors.
OTHER
Current U.S Visa and Mexican Passport.
Languages
English
C2
Proficient
Spanish
C2
Proficient
Timeline
Global Sales Manager
Teleperformance
2022.12 - CurrentRead More
Global Value Added Manager
Teleperformance
2017.01 - 2022.12Read More
Operations Manager
Teleperformance
2015.01 - 2016.01Read More
TecMilenio
Bachelor of Business Administration
2012.09 - 2016.12Read More
Sales Supervisor
Teleperformance
2011.01 - 2015.01Read More
Sales Agent
Teleperformance
2010.01 - 2011.01Read More
ITESO
Communications
2007.01 - 2011.01Read More