THAMILARASAN THANGAVEL
QUALITY MANAGER
Querétaro
Summary
Accomplished Quality Manager with a proven track record at Fulltech Casting De Mexico, enhancing customer satisfaction and operational efficiency through expert application of Quality Management Systems and Continuous Improvement. Skilled in leading teams towards excellence, showcasing an analytical mindset and teamwork. Achieved significant quality advancements, directly contributing to business success.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
Work History
Quality Manager
Fulltech Casting De Mexico
Chennai
01.2024 - Current
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Developed and deployed production control plans and created work instructions and procedures.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Calibrated instruments and scales in production area and quality lab.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in the supply chain.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Sorted product and provided expertise on non-conforming product requirements.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Enhanced operational efficiency and reduced waste by applying lean manufacturing principles to quality management process.
- Coordinated with R&D department to incorporate quality considerations in early stages of product development.
- Oversaw successful completion of external audits with no major non-conformances identified.
- Streamlined supplier qualification process to ensure only high-quality materials were used in production.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
Customer Service Senior Executive
Mitutoyo South Asia Pvt Limited
Chennai
09.2018 - 01.2024
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Spearheaded initiatives aimed at reducing average call handling time while maintaining high-quality service standards.
- Utilized CRM software to track interactions, monitor trends, and maintain accurate records of client data.
- Assisted in the development of new policies/procedures designed to optimize workflows within the customer service department.
Quality Assurance Manager
Rico Auto Industries
Chennai
11.2014 - 09.2018
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Recorded, analyzed, and distributed statistical information.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Implemented new quality assurance and customer service standards.
- Inspected products and worker progress throughout production.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Created and maintained quality management systems to align with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Performed root cause analysis to identify and resolve quality issues and defects.
Supplier Quality Assurance Engineer
ZF Windpower Coimbatore Limited
Chennai
10.2008 - 11.2014
- Led commodity-related quality control issues, correcting functional issues stemming from problematic components.
- Conducted supplier audits to detect pre-production weaknesses in supply chain and human resource assets.
- Set up ongoing supplier site evaluation parameters to maintain quality control standards over long-term relationships.
- Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
- Identified and defined production-critical supplier issues, providing differentiation from [Type] quality control discrepancies.
- Provided capability assessment and testing for individuals and teams assigned by suppliers.
- Resolved supplier quality control issues through collaboration with third-party leadership.
- Designed inspection plans and methods for execution by personnel at remote locations, verifying accurate implementation and data collection.
- Drafted instructional documentation for distribution to suppliers to establish standardized performance and quality thresholds.
- Designed, created and tested production models for industrial processes.
Metrologist Lab Manager
AVTEC Limited
Chennai
11.2006 - 10.2008
- Negotiated vendor contracts for equipment purchase or service agreements, achieving cost savings while maintaining quality standards.
- Acted as a subject matter expert in metrology during client interactions, providing technical guidance and fostering long-term relationships with key partners.
- Enhanced laboratory efficiency by streamlining processes and implementing improved measurement systems.
- Reduced turnaround times for test results by implementing lean methodologies and automating redundant tasks where appropriate.
- Increased accuracy in data collection and analysis through rigorous calibration of equipment.
- Conducted regular audits of the metrology lab, maintaining compliance with industry standards and regulatory requirements.
- Managed a team of metrology technicians, ensuring high-quality work and timely completion of projects.
- Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
- Managed inventory of calibration standards and consumables, ensuring availability of necessary resources for lab operations.
- Implemented preventative maintenance programs for equipment, reducing downtime and extending lifespan.
- Championed safety protocols within the lab environment, consistently maintaining an excellent record of accident-free operations.
Technical Trainee
Visteon India Private Limited
Chennai
06.2005 - 06.2006
- Improved customer satisfaction by addressing their technical concerns, offering prompt assistance and clear communication.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Mechanical Engineering
KARPAGAM UNIVERSITY
Coimbatore, India 09.2010 - 04.2014
No Degree - Diploma in Mechanical Engineering
Shanmuga Polytechnic Collage
Thanjavur, India 06.2003 - 03.2005
Skills
Quality Management Systems
Internal Auditing
Problem-solving abilities
Quality Training
Total Quality Management
Statistical analysis skills
Quality processes
Continuous Improvement
Documentation Control
Performance monitoring
SOP Development
Analytical mindset
Corrective Actions
Supplier Relationship Management
Customer Satisfaction
Preventive Actions
Certified Quality Auditor
Product Inspection
Measurement System Analysis
Failure mode and effects analysis
Process Capability Analysis
Control Plan Development
Gage R&R Studies
First-Article Inspection
Validation Techniques
Problem-Solving
Multitasking
Teamwork and Collaboration
Decision-Making
MS Office
Team building
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Spanish
Elementary (A2)
Hindi
Elementary (A2)
Timeline
Quality Manager
Fulltech Casting De Mexico
01.2024 - Current
Customer Service Senior Executive
Mitutoyo South Asia Pvt Limited
09.2018 - 01.2024
Quality Assurance Manager
Rico Auto Industries
11.2014 - 09.2018
Bachelor of Science - Mechanical Engineering
KARPAGAM UNIVERSITY
09.2010 - 04.2014
Supplier Quality Assurance Engineer
ZF Windpower Coimbatore Limited
10.2008 - 11.2014
Metrologist Lab Manager
AVTEC Limited
11.2006 - 10.2008
Technical Trainee
Visteon India Private Limited
06.2005 - 06.2006
No Degree - Diploma in Mechanical Engineering
Shanmuga Polytechnic Collage
06.2003 - 03.2005
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