THAZIN LIN
Sapporo Shi
Summary
Experienced with guest services and customer satisfaction in hospitality industry. Utilizes effective communication and problem-solving to enhance guest experiences. Track record of collaborating with teams to maintain high service standards and adapt to changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front desk office
Tsuruga Resort and Spa Mori no Uta
07.2022 - Current
- Provided personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Organized guest transportation requests smoothly, coordinating with hotel drivers or external companies to meet guest needs promptly.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed strong relationships with regular clientele by providing excellent service tailored to their individual preferences.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
Front desk office
Hamano Hotels' Co.,Ltd
11.2020 - 06.2022
- Managed incoming phone calls and routed them to relevant staff.
- Coordinated with other departments to ensure smooth office operations.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Office Staff
Taishi Vocational Collage
10.2018 - 06.2020
- Organized office supplies and maintained inventory to ensure a well-stocked workspace.
- Prepared meeting materials and ensured meeting rooms were ready for use.
- Assisted customers and clients with inquiries, providing helpful information and support.
- Filed documents and maintained filing systems for easy access to information.
- Scheduled appointments and managed calendars to support daily office operations.
- Coordinated and scheduled meetings and appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Internships trainee
Amazing Myanmar Scenery Travel and Tour
01.2018 - 03.2018
- Supported senior staff in project management to facilitate timely delivery of tasks.
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Collected, arranged, and input information into database system.
Education
Bachelor of Economics - Statistics
Yangon University of Economics
01.2017
High School Certificate-Distention - Biology
No(9) Basic Education High School
01.2013
Skills
- MS Office 2013
- Adobe PageMaker 70
- HMS (Hospitality Management System)
- Credit and cash payments
- Cash handling
- Guest services
- Guest relations
- Customer service
- Problem-solving skills
- Hospitality services
- Hospitality service expertise
Languages
Myanmar
English
Japanese
Chinese
Professional Development
- Certificate in Basic Computing, 10/2014, KMD Computer Center
- Certificate in Microsoft Excel in Business Application, 12/2016, KMD Computer Center
- Certificate in Communicative English Level (Intro Level ~ Level 3), 2013-2015, NELC (Nelson English Language Center)
- Certificate in Business English Crash Course, 2017, Center of Excellent for Business Skills Development
- Certificate in Business Skills for Youth, 2018, Center of Excellent for Business Skills Development
- TOEIC, 705, 2019
Personal Information
- Age: 27
- Passport Number: MI040638
- Date of Birth: 07/08/97
- Gender: Female
- Nationality: Myanmar
- Marital Status: Single
Certification
Japanese Language Proficiency test N5 (2016)
Japanese Language Proficiency Test N4 (2017)
Japanese Language Proficiency Test N3(2018)
Japanese Language Proficiency Test N2(2023)
Tourism English Proficiency Certificate (観光英語検定）
３級Level -3 (2023)
２級Level-2 (2024)
Chinese Proficiency Test HSK-1 (2024-December)
Traveling
Having traveling as a hobby can positively impact my work and life both physically and mentally. Improving skill like adaptability,communication skills,cultural awareness,problem-solving abilities and overall perspective. Also allowing me to better collaborate with diverse society,navigate new situations and approach challenges with fresh mindset.
Timeline
Front desk office
Tsuruga Resort and Spa Mori no Uta
07.2022 - Current
Front desk office
Hamano Hotels' Co.,Ltd
11.2020 - 06.2022
Office Staff
Taishi Vocational Collage
10.2018 - 06.2020
Internships trainee
Amazing Myanmar Scenery Travel and Tour
01.2018 - 03.2018
High School Certificate-Distention - Biology
No(9) Basic Education High School
Bachelor of Economics - Statistics
Yangon University of Economics
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