THELMA ESQUITÍN ISLAS
GENERAL MANAGER
Todos Santos, BCS
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
28
28
years of professional experience
Work History
General Manager
Hotel San Cristóbal Baja Bunkhouse Group
01.2023 - Current
- Hotel San Cristóbal Baja Bunkhouse & Stadandard Group – Todos Santos, BCS. México
- Cosecha Farm to table, Benno Restaurant Michelin Guide Recommended Guide, La Playita Beach Club, venue operation.
- Organization, direction and control of the company's resources.
- Driving growth, profitability and company value.
- Preparation of the annual work plan according to the company's needs.
- Holding meetings with partners, suppliers and management personnel.
Medium and long-term strategic planning. - Quick and effective attention to contingencies and problem resolution.
- Planning the company's objectives, and supervising their achievement.
- FF&E, OS&E organization and execution
General Manager
Hotel Baja Club Grupo Habita, BCS
06.2022 - 10.2022
- Personal address
SOP implement
Management of civil protection programs, training courses, etc.
Hiring
Work leading of the entire operations team - Management requests for materials, equipment, uniforms
- Monitoring of maintenance processes
- Different departments coordination to guarantee the proper functioning of the company
- Manage orders, questions and complaints, vendors
- Weekly, monthly all 4Q reports.
- Events coordination after closing the sell
- Buy outs
- Retail
General Manager
Hotel Escondido Grupo Habita
05.2020 - 06.2022
- Hotel Escondido/Omakase Kakurega/Sauna el Papelillo Grupo Habita - Puerto Escondido, Oax
- Management and operation, FF&E, OS&E of the Japanese restaurant
- El Papelillo sauna management
- Sales and event coordination Personnel management
All departments coordination overseeing the proper functioning of the company - Organization and management of the hotel according to the established objectives and strategies
- Design and execution of preventive maintenance plans and programs
- Verification of compliance with schedules, shifts and objectives established by management
- Collaboration with members of the administrative team and other departments on special projects and events
- Wedding planner
- Closing of buyouts and events exceeding established budgets
- PR with all hotel partners and guests
General Manager
Hotel Boca Chica Grupo Habita
04.2019 - 05.2020
- Restaurant Operation
Coordination of the different departments to guarantee the proper functioning of the company - Support in managing staff hiring, training initiatives and payroll
- Organization and management of the center according to the established objectives and strategies
- Design and execution of preventive maintenance plans and programs
- Address of the hotel's Japanese restaurant
- Control, review and analysis of profits and losses in assigned sections
- Verification of compliance with schedules, shifts and objectives established by management
- Reception, control and management of correspondence
- Accompaniment and support to executives in meetings and events
- Collaboration with members of the administrative team and other departments on special projects and events
- Guest service & PR
- Maintaining order and cleanliness in the workplace.
Director Jivamukti Yoga
Yoga Teacher Vinyasa Flow Restorative Alignment
08.2010 - 04.2019
- Yoga teaching for 10 years in the Vinyasa Flow style
- Classes with a high level of attendance
Therapeutic Yoga classes - Coordination of guest teachers
- Coordination of schedules
- Workshops coordination
- Collaboration with co-workers to facilitate the achievement of objectives
- Teaching private classes focused on injuries and illnesses
- Studio Partners
Studio Partners Directos
Wanderlust Fest México
02.2017 - 03.2019
- Coordination of all Yoga studios festival participants nationwide
- Events in Monterrey, Puebla, Querétaro, CDMX and Valle de Bravo
Ticket sales for the festival (record sales) - Teaching workshops, creating wellness experiences
- Attention and hiring of talent for the festival Supervision of posts on social networks
- Registration of information in the company database
- Management of assigned projects and budgets
- Personalized customer service, offering the best product
- Writing, editing and exhaustive review of the reports prepared
- Search for new clients and demonstrable increase in the number of sales
- Supervision and planning of the tasks performed by the work team
- Compliance with tasks assigned by management
- Telephone support and email management
Concierge
Four Seasons Hotels and Resorts
05.1999 - 03.2000
Concierge
Westin Regina
08.1996 - 05.1999
Education
BBA - Comunicación Organizacional
Universidad Iberoamericana
Puebla City, Puebla, Mexico 05.2001 -
High School Diploma -
Instituto México Puebla, Instituto Schedar
Puebla City, Puebla, Mexico 05.2001 -
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Staff Supervision
Performance Improvement
Operations Oversight
Customer Retention
Business Development
Leadership and team building
Effective leader
Staff Motivation
Client Relations
Relationship Building
Organizational Development
Cost analysis and savings
Motivation
Customer Relations
Problem Resolution
Bilingual
Additional Information
- Creo que el líder debe ganarse el respeto del equipo para general credibilidad a través del ejemplo, saber delegar y dar seguimiento
- Liderazgo que se caracteriza por humanismo y disciplina
- Excelente para crear experiencias, eventos, procesos de mantenimiento para brindar una experiencia impecable
Timeline
General Manager
Hotel San Cristóbal Baja Bunkhouse Group
01.2023 - Current
General Manager
Hotel Baja Club Grupo Habita, BCS
06.2022 - 10.2022
General Manager
Hotel Escondido Grupo Habita
05.2020 - 06.2022
General Manager
Hotel Boca Chica Grupo Habita
04.2019 - 05.2020
Studio Partners Directos
Wanderlust Fest México
02.2017 - 03.2019
Director Jivamukti Yoga
Yoga Teacher Vinyasa Flow Restorative Alignment
08.2010 - 04.2019
BBA - Comunicación Organizacional
Universidad Iberoamericana
05.2001 -
High School Diploma -
Instituto México Puebla, Instituto Schedar
05.2001 -
Concierge
Four Seasons Hotels and Resorts
05.1999 - 03.2000
Concierge
Westin Regina
08.1996 - 05.1999
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