Tiffany Pence
Conference Manager
Winter Park, FL,CHH
Summary
Resourceful Project Manager with 13 years of expertise in organizing trade show conferences, staff development, and resource management to achieve smooth flow and successful project operations.
Overview
17
17
years of professional experience
Work History
FREELANCE CONFERENCE PROJECT MANAGER/SHOW CALLER
Freeman Audio Visual
10.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated rehearsals to refine performances and maintain high-quality standards.
- Streamlined event logistics by overseeing exhibit setup, teardown, and transportation.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Evaluated performance metrics post-shows to identify areas for improvement and optimize future productions.
- Prioritized safety measures on set by implementing strict guidelines and protocols during rehearsals and live events.
Website Designer, Content Creator, Social Media Manager
HEART OF MEXICO WINE TOURS
09.2021 - Current
- Enhanced user experience by designing responsive and visually appealing websites for consumers.
- Streamlined navigation menus for easier access to information, improving overall user satisfaction.
- Provided ongoing support for clients post-launch by addressing any concerns or making necessary updates as needed.
- Assisted in developing content strategy plans by incorporating SEO-friendly keywords within the site's copywriting.
- Spearheaded production of page content such as visuals and text copy to meet project specifications.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Increased brand visibility by developing and implementing engaging social media campaigns.
- Boosted brand awareness through strategic social media content planning and execution.
Project Manager
RIOJA WINES USA
01.2018 - 03.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Managed successful trade shows by coordinating with vendors, sales teams, and event staff.
Event Specialist
FREEMAN AV
07.2007 - 01.2018
- Planned large-scale events, such as trade shows, conferences, and meetings, troubleshooting any issues as they arose, while maintaining composure under pressure for a professional outcome every time.
- Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.
- Implemented creative solutions when faced with unexpected challenges or obstacles throughout various stages of an entire event''s life cycle.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Bachelor of Arts in Communications -
University of Tampa
Skills
Project Management
Email Address
Rtwtiffany@gmail.com
Locations
- Queretaro, Mexico
- Winter Park, Florida
Accomplishments
Opened Ocean World, an interactive animal park in the Dominican Republic 2003-2005. Project development and management of the bird aviaries, tiger exhibit, and holding areas. Co-produced the Animal Training Manual and Safety Protocols for all animal areas. Led staff training and development for Animal Training Department.
Timeline
FREELANCE CONFERENCE PROJECT MANAGER/SHOW CALLER
Freeman Audio Visual
10.2022 - Current
Website Designer, Content Creator, Social Media Manager
HEART OF MEXICO WINE TOURS
09.2021 - Current
Project Manager
RIOJA WINES USA
01.2018 - 03.2020
Event Specialist
FREEMAN AV
07.2007 - 01.2018
Bachelor of Arts in Communications -
University of Tampa
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