Timothy Aikey
Colchester,VT
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
ERC DLS associate
Amazon.com, Inc
06.2021 - Current
- I currently work as an associate in ERC DLS.
- I respond to employee inquiries related to disability programs and leave of absences policies.
- I help employees who need to take medical, personal and family leave of absences, medical paperwork requirements, short term disability pay, return to work process, etc.
- I give the best customer service to amazon employees by diving deep, by treating them as a friend, by using our knowledge database and high judgement to give the correct answer and by maintaining a respectful and professional and friendly tone.
English teacher
Italki.com
12.2019 - 08.2021
- Maintained a friendly and professional relationship with students from around the world.
- I achieved a high level of customer service by using; active listening, being attentive and patience.
- Administered assessments and standardized tests to evaluate student progress.
- Prepared and implemented lesson plans covering required course topics.
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement.
- Prepared comprehensive English curriculum for multiple classes.
Front Desk Manager
A&N Stoneworks Inc.
, Vermont
11.2014 - 12.2019
- I managed all front desk activities; sales, bookkeeping, greeted clients in person and on the phone, read blueprints, gave price quotes, customer service, made phone calls to potential clients and contractors, managed five employees.
English teacher
NES School of Languages
Chiang Mai, Thailand
04.2014 - 09.2014
- Prepared comprehensive English curriculum for multiple classes.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Helped students develop important learning skills and good study habits.
- My customer service was the key reason why I had many students requesting to be in my class.
Customer Service Associate
AAA Call Center
Portland, Oregon
02.2012 - 03.2014
- Assisted customers with roadside assistance, membership sales, benefits and privileges.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Table Tennis Coach
Self
Portland, Oregon
08.2010 - 03.2014
- I had many roles in the table tennis community in Portland.
- Organized monthly twenty person clinics.
- I did everything from marketing to creating the curriculum to hiring other professional coaches including an Olympian.
- Coordinated the staff for smooth events, created lectures for staff to present, and lectured as head coach.
- Organized international events.
- I taught private and group table tennis lessons to kids and adults in my after hours.
Farm Manager
Vibrant Farms, Makalao
, Maui
06.2010 - 08.2010
- Managed eleven acre organic farm in Hawaii.
- I lived in paradise while taking care of chickens and a big garden and maintained the property line.
Education
High School Diploma -
Vermont Commons School
Burlington, VT 08.2000 - 05.2004
Bachelor of Science - Information Technology
Franklin Pierce College
Rindge, NH 08.2004 - 05.2005
Bachelor of Science - Business: Finance
Texas Wesleyan University
Fort Worth, TX 08.2005 - 05.2007
Bachelor of Science - Business: Finance
Portland State University
Portland, OR 08.2010 - 05.2012
Skills
Computer literacy
Effective planning
Team Player
Office administration
Teaching
Professional telephone demeanor
Creative problem solving
Spanish fluency
Timeline
ERC DLS associate
Amazon.com, Inc
06.2021 - Current
English teacher
Italki.com
12.2019 - 08.2021
Front Desk Manager
A&N Stoneworks Inc.
11.2014 - 12.2019
English teacher
NES School of Languages
04.2014 - 09.2014
Customer Service Associate
AAA Call Center
02.2012 - 03.2014
Table Tennis Coach
Self
08.2010 - 03.2014
Bachelor of Science - Business: Finance
Portland State University
08.2010 - 05.2012
Farm Manager
Vibrant Farms, Makalao
06.2010 - 08.2010
Bachelor of Science - Business: Finance
Texas Wesleyan University
08.2005 - 05.2007
Bachelor of Science - Information Technology
Franklin Pierce College
08.2004 - 05.2005
High School Diploma -
Vermont Commons School
08.2000 - 05.2004