Summary
Work History
Education
Skills
Timeline
Generic

Timothy Aikey

Colchester

Summary

Detailed oriented Benefits Administrator with experience in a variety of employee benefits programs. Expertise in health, dental, vision and life insurance benefits. Experience with workers comp and retirement plans and ADP. Trained in the use of Microsoft products Powerpoint, Excel and Word. Experience with a variety of benefits databases.

Work History

ERC US Benefits Sr. Administrator

Amazon.com Inc
07.2022 - Current
  • I assist employees with inquiries about their 401k plan, restricted stock units, direct stock purchasing, prescription, medical, vision, dental and life insurance, open enrollment, QSC, time off, Amazon employee discount code and pay concerns.
  • As an admin I used many tools including; PSW tool, Tower Watson tool, Stock portal tool, pithub tool, benefits portal, A to Z application and EMS.
  • I support my teammates in chat support and on a first call resolution / deep dive project.

ERC DLS Associate

Amazon.com, Inc
06.2021 - 06.2022
  • I assisted employees with medical, personal and family leave of absences including; medical paperwork requirements, short term disability pay, return to work process, intermittent time and accommodations.
  • I gave the best customer service experience to amazon employees by diving deep, by treating them as a friend, by using our knowledge database and high judgment to give the correct answer and by maintaining a respectful, professional and friendly tone.
  • I assisted my teammates in chat support channels and supported my department as a trainer.

Owner

Stone Sinks on Etsy
01.2015 - 12.2019
  • Created hand-made marble and granite stone sinks.
  • Acquired amazing reviews, lots of returning customers and worked with several designers.

Front Office Manager

A&N Stoneworks, Inc
01.2000 - 01.2019
  • Mastered all aspects of the stone counter top trade.
  • Sales, fabricating, accounting, greeted clients in our showroom, read blueprints, created estimates, customer service, received and made phone calls to potential clients and contractors and managed five employees.

Education

Business Bachelor’s of Science - Finance

Portland State University
Portland, Oregon
2012

Skills

  • PSW
  • EMS
  • Willis Towers Watson tool
  • Stock portal
  • Benefits portal
  • Pithub
  • A to Z App
  • Health Benefits; Medical, Dental, Vision and Life Insurance
  • Open enrollment
  • QSC
  • 401k, RSU's and Direct Stock Purchase
  • Pay Concerns

Timeline

ERC US Benefits Sr. Administrator

Amazon.com Inc
07.2022 - Current

ERC DLS Associate

Amazon.com, Inc
06.2021 - 06.2022

Owner

Stone Sinks on Etsy
01.2015 - 12.2019

Front Office Manager

A&N Stoneworks, Inc
01.2000 - 01.2019

Business Bachelor’s of Science - Finance

Portland State University

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Timothy Aikey