Tina Romano Leal
Dana Point
Summary
Dynamic sales professional with a proven track record at EPH Technologies, excelling in customer engagement and sales pitching. Expert in navigating real estate transactions, demonstrating exceptional problem-solving abilities and interpersonal skills. Recognized for enhancing customer satisfaction and adept at leveraging sales calls to boost revenue. Skilled in managing multiple deadlines and maintaining meticulous transaction records.
Overview
23
23
years of professional experience
Work History
Sales
EPH Technologies
Newport Beach
04.2015 - 09.2024
- Recognized by management for providing exceptional customer service.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed relationships with customers in order to increase sales opportunities.
- Followed up on sales leads through outbound calling.
Real Estate Transaction Coordinator
Self Employed
Newport Beach
02.2011 - 03.2015
- Answered questions from clients about their transactions and provided additional information as needed.
- Collaborated with escrow companies, lenders and home inspectors to fulfill terms and conditions of purchase agreements.
- Assisted clients with the completion of contracts, forms and disclosures.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Worked closely with escrow officers to ensure smooth closings.
- Maintained accurate records of all transaction activities in a timely manner.
- Communicated effectively with clients, agents and other parties involved in the transaction.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Monitored progress of each transaction from contract to close.
- Organized and managed multiple deadlines for each transaction involved in the process.
- Reviewed, revised and processed all documents related to real estate transactions.
- Coordinated inspections, appraisals, title searches and other tasks associated with real estate transactions.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
Listing Coordinator
Beach Cities Real Estate
San Clemente
05.2001 - 01.2010
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Advertised listed properties through various online platforms including social media sites and real estate websites.
- Maintained accurate data on current listings in database systems.
- Managed client inquiries about listed properties via phone or email.
- Ensured compliance with applicable regulations and laws.
- Coordinated open houses and other property showings with agents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
Some College (No Degree) - Liberal Arts
Saddleback College
Mission Viejo CaliforniaSkills
Excellent customer service skills
Sales experience
Timeline
Sales
EPH Technologies
04.2015 - 09.2024
Real Estate Transaction Coordinator
Self Employed
02.2011 - 03.2015
Listing Coordinator
Beach Cities Real Estate
05.2001 - 01.2010
Some College (No Degree) - Liberal Arts
Saddleback College
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