Titina Daliah Anafack Tenekeu
Customer Service, Sales And Retention
Estado De Mexico
Summary
Dynamic Customer Service Representative with Immunotec, adept at resolving conflicts and enhancing customer loyalty through exceptional problem-solving and active listening skills. Successfully managed high-stress situations, ensuring customer satisfaction and efficient call management. Recognized for maintaining detailed records and providing accurate product knowledge, fostering repeat business and positive relationships.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Immunotec
01.2023 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Unitec
Skills
Customer service
Timeline
Customer Service Representative
Immunotec
01.2023 - 01.2025
Unitec
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