Tobias Bouten
Hotel Rep
Playa del Carmen
Summary
Accomplished hospitality and business development professional with 15 years of international experience in luxury hotel operations and senior sales leadership. Demonstrates expertise in B2B partnership development and strategic client relationship management across Europe, Latin America, and Asia. Fluent in five languages and skilled in team leadership, seeking to leverage a strong commercial background and passion for Thai hospitality culture in a senior role.
Overview
19
19
years of professional experience
1
1
Certification
6
6
Languages
Work History
Hotel rep
TUI
04.2025 - Current
Hotel rep
TUI
10.2024 - 02.2025
Hotel Rep
TUI
03.2024 - 10.2024
Assistant Restaurant Manager
Freelance
07.2023 - 03.2024
- Hosting and pleasing our guests by leading our loyal team and training new colleagues. Proudly representing our family owned business.
- Oversaw daily operations, ensuring adherence to quality standards and enhancing guest satisfaction.
- Trained and mentored staff on service protocols, improving team efficiency and service delivery.
- Developed staff schedules based on peak hours, maintaining optimal service levels during busy periods.
Turnaround Coordinator
Groupe 3S - Alyzia
06.2022 - 05.2023
- Orchestrated efficient aircraft turnarounds, collaborating with multiple stakeholders to ensure safe and smooth operations.
- Led a team responsible for loading aircraft while adhering to established safety procedures.
- Coordinated with airport control center, pilots, pursers, and ground staff to optimize turnaround processes.
Commercial ambassador
Ubike bike leasing
04.2022 - 05.2022
- Promoted green mobility by integrating bike leasing in employee remuneration packages.
- Demonstrated passion for biking and expertise in leasing, contributing to the company's mission.
Customer Service Supervisor / Team Lead
Takeaway.com
09.2020 - 08.2021
- Established smooth interactions between restaurant partners and customers, ensuring prompt issue resolution.
- Coached and energized team of customer service agents nurturing a cohesive and efficient work atmosphere.
- Achieved key performance indicators (KPIs) by optimizing team management practices.
- Administered monitoring of SLAs pertaining to effective resolution of client inquiries.
- Oversees team of customer service agents (20) encompassing diverse seniority levels and roles.
Sales Executive
Marcel Jobs
11.2019 - 02.2020
Talent Acquisition Specialist
Allegis Group
04.2018 - 11.2019
- Hired to set up the internal hiring processes of Teksystems and Aerotek Belgium (Allegis group).
- Coordinate and map the talent needs of the company and making a structured hiring plan ensuring
- Our talent development and ability to serve the growing business. Coordinate with all team leaders and management locally and overseas (UK). Coordinate
- The growth of teams by ensuring adequate followup to allow organic growth and promotions in order to keep talent motivated and challenged.
Rehabilitation after severe injury
home
07.2016 - 02.2018
- Severe Lisfranc grade 3 fracture with 80% rupture of joint, broken metatarsals, cuneiform, cuboid, ankle, torn ligaments, ... 4 surgeries, several months in a wheelchair and complete immobility followed by more than a year of physiotherapy to rebuild the muscles and nerves in my foot, ankle and leg.
- Against the odds and I was able to rebuild my mobility to a level where I can walk, bike, run, and even skateboard a bit again. This period was the hardest job I had in my career and certainly developed me into a stronger, resilient person with a clearer look on life.
Account Manager
Tobania
04.2016 - 09.2017
- Responsible for sales of IT services and projects. Client relationship management. Mainly focused on sales of "fixed price" IT projects.
Team leader - Business Consulting & Finance headhunting
Allegis Group
06.2014 - 03.2016
- Directed establishment of Aston Carter brand for Allegis Group in Belgium while managing team of 5 consultants.
- Established a high-performing headhunting team to deliver targeted financial sector profiles. Cultivated new client relationships while supporting existing clients from TEKsystems branch. Delivered tailored recruitment solutions to address unique client demands in finance. Optimized headhunting strategies to improve talent acquisition outcomes.
- Directed daily team operations and facilitated a transparent and inspiring career development pathway for everyone.
- Facilitated collaboration among teams by establishing regular knowledge-sharing sessions on market trends.
Senior recruitment consultant and team leader
Allegis Group
07.2011 - 07.2014
- (Teksystems brand)
- Specialised in recruiting specific high-level consultants in the Microsoft Development niche. Responsible for account management, business development, and team management.
Management Trainee MICE Department
Dusit Thani Hua Hin
02.2008 - 07.2008
- Analyzing what effect the construction of a new conference hall had on the overall hotel profits. Making an inventory tracking system in Excel, Guiding conference groups, Attending VIP guest dinners, and Interviewing new job candidates. Helping to organize group visits and events for foreign guests.
Events Trainee
Sofitel Brussels Europe
01.2007 - 01.2007
- Contacting potential clients, drawing up and sending quotes, following up on tentative offers, drawing up and sending contracts, and arranging set-up of rooms (contacting special decoration firms, translator booths, catering)
Education
Master Commercial Sciences - Entrepreneurship and Governance
HUB-KUBrussel
01-2010
Bachelor Hotel management - Hotel Management
Erasmushogeschool Brussel
01-2008
Economics-languages
Emmausinstituut
01-2005
Skills
- Business development
- Proficient in multilingual communication
- Excursions & Ancillary Sales
- Hospitality industry operations
- Leadership and mentoring
- Client partnership development
Certification
EF SET English Certificate 79/100 (C2 Proficient)
Timeline
Hotel rep
TUI
04.2025 - Current
Hotel rep
TUI
10.2024 - 02.2025
Hotel Rep
TUI
03.2024 - 10.2024
Assistant Restaurant Manager
Freelance
07.2023 - 03.2024
Turnaround Coordinator
Groupe 3S - Alyzia
06.2022 - 05.2023
Commercial ambassador
Ubike bike leasing
04.2022 - 05.2022
Customer Service Supervisor / Team Lead
Takeaway.com
09.2020 - 08.2021
Sales Executive
Marcel Jobs
11.2019 - 02.2020
Talent Acquisition Specialist
Allegis Group
04.2018 - 11.2019
Rehabilitation after severe injury
home
07.2016 - 02.2018
Account Manager
Tobania
04.2016 - 09.2017
Team leader - Business Consulting & Finance headhunting
Allegis Group
06.2014 - 03.2016
Senior recruitment consultant and team leader
Allegis Group
07.2011 - 07.2014
Management Trainee MICE Department
Dusit Thani Hua Hin
02.2008 - 07.2008
Events Trainee
Sofitel Brussels Europe
01.2007 - 01.2007
Bachelor Hotel management - Hotel Management
Erasmushogeschool Brussel
Economics-languages
Emmausinstituut
Master Commercial Sciences - Entrepreneurship and Governance
HUB-KUBrussel
Honors-Awards
Sales Contest Winner 2013, Sales Contest Winner 2014
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