Tomas Daniel

Experience in logistics, setting times for delivery of transnational cargo, service and support for high-value accounts and specific setting processes for clients.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
• Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Served customer account and technical needs across 100 tickets + daily calls, consistently meeting productivity and quality targets

Bilingual telephone agent dedicated to sales of dietary supplements using sales techniques and conviction, in addition to providing customer service helping with package reception, holds and changes in their accounts.

• Improved customer satisfaction by providing timely and efficient assistance to callers.
• Collaborated with team members for consistent quality assurance in call handling.
• Streamlined communication between departments by effectively routing calls to appropriate parties when necessary.
• Made average of 100 outbound and inbound calls per day

Customer service, Preparation of cyclical inventories, cash cuts, shelf standardization, planograms, supply of displays and coolers.

• Skilled at working independently and collaboratively in team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Customer service, raw material inventories and products, cash and day cuts, participation in assignment of activities and shift roles with collaborators.

• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.