Tomás Trejo Broca
Mérida,YUC
Summary
Started a degree on marine biology on 2018 but it was put on hold due to personal issues.
Right now, im working as a customer service representative at Concentrix.
I assist our customers with issues related to their banking and finance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
12.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
N/A
10.2019 - 08.2020
Education
Bachelor of Science - Marine Biology
UADY
MeridaSkills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Reading comprehension
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Concentrix
12.2022 - Current
Sales Representative
N/A
10.2019 - 08.2020
Bachelor of Science - Marine Biology
UADY