TOMÁS ENRIQUE PÉREZ CAMPOS

• Personal protector equipment seller ,
• Increased sales and customer satisfaction through personalized servicing.
• Assisted call-in customers with questions and orders.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Explained features and advantages of several products or services to promote sales.
• Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
• Identified new targets, developed new business opportunities and presented product lines to customers.
• Logged reports, expenses, receipts, and sales in company database.
• Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
• Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
• Managed largest region for organization from initial contact through to closing and servicing.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Negotiated contracts with clients and developed relationships with key personnel.
• Used customer insights to develop innovative sales strategies to increase sales.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits.
• Developed and delivered engaging sales presentations to convey product benefits.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Collaborated with cross-functional teams to identify and address customer needs.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Presented professional image consistent with company's brand values.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Maintained current knowledge of evolving changes in marketplace.
• Achieved or exceeded company-defined sales quotas.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Negotiated prices, terms of sales and service agreements.
• Attended monthly sales meetings and quarterly sales trainings.
• Met existing customers to review current services and expand sales opportunities.
• Developed, maintained and utilized diverse client base.
• Quoted prices, credit terms and other bid specifications.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Built diverse and consistent sales portfolio.
• Generated advertising brochure for vendor use.
• Consulted with businesses to supply accurate product and service information.
• Kept detailed records of daily activities through online customer database.

• COMPRA DE NECESIDADES DE LOS USUARIOS DE LOS DEPARTAMENTOS
• Sourced vendors, built relationships, and negotiated prices.
• Purchased new products and oversaw inventory stocking and availability.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records.
• Performed monthly reconciliation of open purchasing orders.
• Monitored and evaluated vendor performance to determine compliance with quality standards.
• Used COMPAQ program to authorize and monitor purchase orders and consumables.
• Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
• Conducted regular research to identify trends and cost saving opportunities.
• Implemented policies to reduce cost and eliminate waste.
• Contacted location managers and department supervisors to assess requirements.
• Progressed through various purchasing, warehousing and leadership roles.
• Wrote standard operating procedures for department.
• Adjusted procedures to maximize department effectiveness.
• Managed and maintained purchase orders and invoices.
• Identified and targeted critical procurement issues, saving over $100 million dollars monthly operation

• Client telephone guidance managed over20 calls per day for COMCAST
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Executed Monthly Performance Plans with representatives to to identify production gaps.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Collaborated with training team to boost product support and certification training initiatives.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

• Food elaboration of over 100 orders in 3 hours.
• Skilled at working independently and collaboratively in team environment.
• Self-motivated, with strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Cultivated interpersonal skills by building positive relationships with others.

• Scalfold sales and rents
• Consulted with customers to resolve basic issues or direct to correct staff member.
• Maintained office supplies and equipment to support team productivity.
• Developed and implemented marketing plans, special promotions and customer relations events.
• Composed professional business correspondence, emails, meetings notes and other documents.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
• Delivered product and service quality and inspired team members to reach and maintain department goals and objectives.
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
• Collaborated with other supervisors to coordinate activities of individual team members and departments.
• Managed maintenance of facility and grounds.
• Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
• Set schedule for tellers and customer service representatives.
• Assigned job roles and oversaw performance.
• Motivated, trained and disciplined employees to meet performance benchmarks.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Kept high average of performance evaluations.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Monitored front areas so that questions could be promptly addressed.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Interceded between employees during arguments and diffused tense situations.
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• SUPERVISION DE LA CONSTRUCCION DE 164 VIGAS TIPO ASHTO II
• Read plans and blueprints and communicated to workers.
• Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
• Analyzed blueprints and other project specifications to completely understand all job requirements and determine how many workers would be required onsite.
• Managed subcontractor personnel activity and team resources to meet all project requirements.
• Served as point of contact for clients to deliver information on work progress and resolve on-site technical problems.
• Verified completed projects met approved time, quality, and cost estimates.
• Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
• Actively communicated with crew and responded effectively to all questions, helping to build positive working environment for all.
• Created construction site staffing schedules to properly staff each shift.
• Enhanced communication between construction management and personnel to facilitate smooth project completion.
• Enhanced job site safety by vigilantly monitoring equipment and team members to prevent accidents.
• Implemented safety procedures and verified workers wore proper safety attire to limit injuries and prevent accidents.
• Delivered vital safety information in preconstruction meetings with contractors and subcontractors and complied with established safety standards during pre- and final inspections of construction projects.
• Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
• Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
• Attended 4 on-site meetings with subcontractors and clients per month.

• ELABORACIÓN DE RAMPAS PARA PERSONAS CON CAPACIDADES DIFERENTES
• Identified and resolved construction issues promptly to prevent delays.
• Communicated daily with vendors to keep project fully operational.
• Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
• Supervised team of 10 construction workers to maintain productivity and quality of work.
• Surveyed sites to determine material needs and accurately manage inventories and budgets.
• Developed and implemented quality control plan to guarantee highest standards of workmanship.
• Verified completed projects met approved time, quality, and cost estimates.
• Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
• Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
• Developed and implemented comprehensive schedule of preventive maintenance and repair work.
• Prepared and managed project budgets to accurately track costs and expenses.
• Developed and implemented risk mitigation plan to reduce potential project delays and costs.
• Managed successful construction of multi-million dollar commercial building projects from concept to completion.
• Monitored construction sites for compliance with safety regulations and adherence to standards.
• Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
• Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
• Developed and implemented construction plans according to client specifications and expectations.
• Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
• Prepared detailed project estimates and reports for management review.
• Negotiated labor contracts with general contractors and subcontractors.
• Analyzed and evaluated construction bids to select most cost-effective contractors.
• Obtained building and specialty permits from local jurisdictional agencies.
• Collaborated with structural engineers to evaluate structural integrity of projects.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
• Used computer software to design construction plans and perform calculations.

• CAPACITACION EN EL MANEJO DE LOS SISTEMAS Y EQUIPOS DE PROTECCIÓN PERSONAL
• Promoted adherence to safety protocols by ensuring proper equipment handling and material use.
• Applied software patches immediately upon release to alleviate network penetration attempts.
• Trained new personnel on communications protocols between aircraft and ground teams.
• Increased quality control by monitoring materials for compliance and to eliminate process lags.
• Trained employees on ways to avoid security issues.
• Developed reasonable and cost effective recommendations for security improvement.
• Promoted safety and security by providing consistent armed security for diverse events.
• Reduced security risks by providing efficient emergency response management.
• Guided periodic property safety inspections and oversaw remedial action for potential hazards.
• Recommend improvements in security systems and procedures.
• Engineered, maintained and repaired security systems and programmable logic controls.

• SUMINISTRO DE LOS MATERIALES E INSTRUMENTACIÓN
• Maintained complete documentation and records of all purchasing activities.
• Checked items received against items ordered by verifying receipts.
• Negotiated with suppliers, vendors and other representatives.
• Maintained and reviewed computerized records of items purchased and costs associated with purchases.
• Researched suppliers based on availability, quality, selection and price.
• Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Performed monthly reconciliation of open purchasing orders.
• Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
• Communicated with suppliers to negotiate best pricing on apparel and accessories.
• Collaborated with sales team to identify and fulfill customer needs.
• Cultivated relationships with wholesalers and distributors to increase inventory availability.
• Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
• Devised and implemented policies and procedures for purchasing and inventory control.
• Studied and monitored market trends to identify potential suppliers.
• Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
• Developed and managed budgets for purchasing and projected purchasing needs.

• INSTRUMENTS AND MATERIALS PROJECTS ADQUISITION
• Maintained complete documentation and records of all purchasing activities.
• Negotiated with suppliers, vendors and other representatives.
• Maintained and reviewed computerized records of items purchased and costs associated with purchases.
• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
• Researched suppliers based on availability, quality, selection and price.
• Computed and created purchase orders in EXCELL to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Performed monthly reconciliation of open purchasing orders.
• Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
• Recommended metrics for product availability, costs, and delivery to advance business objectives.
• Established relationships with vendors to secure competitive pricing and discounts.
• Placed orders for merchandise consistent with quality, quantity and other specification requirements.
• Researched and identified new suppliers and vendors.
• Negotiated contracts with vendors for cost-effective purchasing terms.
• Communicated with suppliers to negotiate best pricing on apparel and accessories.
• Evaluated product quality and vendor performance to maintain quality standards.
• Developed and managed budgets for purchasing and projected purchasing needs.

• ENSEÑANZA DEL IDIOMA INGLÉS A GRUPO DE INGENIEROS
• Developed innovative lesson plans to engage students in English language learning.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Prepared and implemented lesson plans covering required course topics.
• Designed and implemented assessments to measure student progress in English language learning.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
• Supported student skill development in alignment with personal and academic goals.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
• Coordinated activities to encourage interest in reading.
• Led interesting and diverse group activities to engage students in course material.
• Attended department meetings to develop and update course curricula.
• Designed and facilitated group projects to foster teamwork and problem-solving skills.
• Produced engaging lesson plans and activities to help students master learning objectives.
• Developed and implemented variety of instructional strategies to meet diverse needs of students.
• Supported students in development of skills and strategies to become independent and successful learners.
• Monitored student progress and provided feedback to both students and parents.
• Encouraged students to take active role in learning and academic success.
• Created and maintained safe and orderly classroom environment conducive to learning.
• Supported development of individualized education plans for students with special needs.
• Developed and implemented behavior management plans to address student issues.

• ELABORACIÓN DE PROYECTOS DE PROTECCIONES MARGINALES
• Created designs and blueprints using [Software] according to customer specifications, timelines and supply inventories.
• Collaborated with design and engineering staffs to solve AutoCAD and [Software] related issues.
• Rendered schematics for over [Number] designs in [Software] to produce 2D and 3D models.
• Supported value engineering and architectural review processes.
• Developed CAD drawings from hand sketches, verbal instructions, and site visits.
• Used computer-aided design software to prepare blueprints and schematics.
• Modified designs to correct operating deficiencies and reduce production problems.
• Calculated mathematical formulae to develop and design detailed specifications for components and machinery with computer assistance.
• Drafted and revised CAD drawings to meet client specifications.
• Interpreted drawing markups and implemented drawing revisions provided by engineers.
• Created diagrams to illustrate system functionality.
• Developed and revised diagrams to accurately reflect design changes.
• Followed strict safety guidelines when producing drawings.

• DISTRIBUCIÓN VENTA SISTEMAS MODULARES DE OFICINA
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Explained features and advantages of [Type] products or services to promote sales.
• Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Presented professional image consistent with company's brand values.
• Maintained current knowledge of evolving changes in marketplace.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

• ESTIMACION DE OBRA CONSTRUCCIÓN DE TRAMO DE AUTOPISTA
• Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
• Sourced suppliers and purchased necessary materials for work.
• Documented construction and extraction workers' hours, wages and other pertinent information.

PUMPING WATER PLANT EQUIPMENT AND CONSTRUCTION SUPERVISOR

• Supervised field crews to maximize quality and work efficiency.
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes.
• Complied with safety protocols and enforced proper equipment and material usage.
• Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
• Supervised job site employees and subcontractors across several trades.
• Delegated assignments based on plans, project needs, and knowledge of individual team members.
• Completed accurate material and labor estimates for jobs ranging from small to large budgets.
• Reported quality of performance on site to site construction managers.
• Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
• Led safety training and daily meetings to update teams and reduce hazards.