Jorge Torres
El CENTRO
Summary
Experienced with technical support and system troubleshooting. Utilizes effective communication and problem-solving skills to ensure smooth operations. Knowledge of maintaining collaborative team environments and adapting to evolving requirements.
Overview
7
7
years of professional experience
Work History
Technical Assistant
Chuck E Cheese
03.2025 - Current
- technical support initiatives, enhancing system efficiency and user satisfaction.
- Streamlined troubleshooting processes, reducing response time for technical issues in a single repair.
- I developed diagnostic materials for the prevention of wear and tear on equipment, improving the maintenance experience.
- I provide support and maintenance for computer equipment, kitchen equipment, cash registers, air conditioning equipment, and support for cleaning copper pipes in the premises, in addition to the maintenance of the kitchen oven and LED panels, tampolin, tables, and if required, electrical installation within my capabilities.
Technology director
Replay Arcades
10.2018 - 10.2024
- I am a leader of technicians, I provide technical support, I manage my technicians in different locations, I go to branches to repair equipment.
- I attend auctions to get new equipment and restore it to distribute it to different locations.
- I get spare parts for my technicians through my suppliers in the United States and China.
- I have control of the administration of the technical area.
- I solve day-to-day problems in a timely manner.
- Availability to travel.
- Experience with card readers from intercard.
- I can easily repair any electronic device.
Conference and Tradeshow
Amusement Expo International
03.2022 - 03.2022
- I participated in LAS VEGAS convention center.
- I managed to interact with various sales managers and acquired a more pleasant relationship with suppliers.
- I met and interacted with high-end video game equipment.
Education
High School equivalency diploma -
The Hiset Exam
01.2017
mechanical Engineering
Universidad Autonoma de Baja California
Mexicali, Mexico01.2017
Accounting Assistant
Colegio Nacional De Educacion Tecnico Profecional
Mexicali, Mexico01.2013
Skills
- Equipment management
- Technical diagnosis
- Document processing
- Software installation
- Mechanical skills
- Tech support
- Maintenance and repairs
- Multitasking Abilities
- Team collaboration
- Adaptability and flexibility
Languages
Spanish
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Technical Assistant
Chuck E Cheese
03.2025 - Current
Conference and Tradeshow
Amusement Expo International
03.2022 - 03.2022
Technology director
Replay Arcades
10.2018 - 10.2024
mechanical Engineering
Universidad Autonoma de Baja California
High School equivalency diploma -
The Hiset Exam
Accounting Assistant
Colegio Nacional De Educacion Tecnico Profecional