Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

TRACEY RUBINSTEIN CARTER

Montreal

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

36
36
years of professional experience
3
3
years of post-secondary education

Work History

Owner & Operations Manager

CASA DE GRIFFON
Lugo
05.2019 - 11.2024
  • Orchestrated a strategic business plan and spearheaded the launch and operation of a highly successful dog rescue charity in Northern Spain, focusing on rescuing, rehabilitating, and rehoming over 500 stray and abandoned dogs across Europe, establishing a comprehensive network of veterinary partners and supporters to ensure the welfare of the animals
  • Directed the day-to-day operations of the rescue center, managing all aspects of animal care, including medication administration, healthcare protocols, and the development of individualized care plans for each dog to ensure their readiness for adoption
  • Designed and implemented training programs tailored to each dog's unique needs, ensuring successful rehabilitation and integration into new homes while overseeing the long-term follow-up and support for adopters and animals
  • Championed and executed strategic fundraising campaigns, generating nearly $90,000 to support rescue and care operations, including medical treatments, training programs, and transport logistics for the animals
  • Forged strong partnerships with veterinary clinics, university hospitals, and local veterinary professionals to provide ongoing medical care, rehabilitation services, and post-adoption support for the animals
  • Expanded visibility and reach through innovative marketing and social media campaigns, creating engaging content to attract prospective adopters, donors, and volunteers, enhancing the charity's profile within the animal welfare community
  • Streamlined administrative processes by preparing and managing international travel and European government documentation
  • Maintained relationships with existing clients by providing superior customer service.
  • Formed and sustained strategic relationships with clients.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created marketing campaigns to attract new customers.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Collaborated with other owners on joint ventures and shared resources.
  • Managed daily operations of business, including hiring and training staff.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Researched potential partners in order to expand services offered.
  • Oversaw budgeting and financial management.
  • Organized events such as trade shows and conferences.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed household errands and other essential duties.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.

Operations & Event Manager

CHESHIRE LODGE
Quebec
05.2005 - 05.2015
  • Directed the successful execution of over 250 private events, including weddings, corporate gatherings, TV shows, and press events, managing each project from concept to completion to meet client objectives and timelines
  • Implemented strategic planning and pre-marketing initiatives for annual events, ensuring comprehensive pre-event preparation to enhance visibility and guest engagement, driving attendance and satisfaction
  • Managed all aspects of event operations, from venue setup to supplier coordination, ensuring that every detail aligned with client specifications, while conducting final walk-throughs to identify and address any last-minute challenges or adjustments
  • Enhanced the company's reputation by developing and launching high-quality events that set a new standard in service, helping to differentiate the business from competitors and grow its market presence
  • Delivered tailored event experiences by collaborating closely with clients to define budgetary parameters, theme preferences, and desired outcomes, ensuring each event was customized to exceed expectations and remain within financial guidelines
  • Provided leadership to event staff by organizing comprehensive debriefings and ensuring all team members were well-prepared for each event, fostering a culture of excellence and accountability
  • Conducted thorough inspections of event spaces and facilities to ensure full compliance with customer requirements, maintaining a meticulous standard of event readiness and operational efficiency throughout every project

Director

IMPACT EMPLOYMENT SERVICES
Manchester
01.2001 - 01.2005
  • Driving force behind the company's innovative business strategies, implementing operational enhancements and revenue-boosting initiatives that optimized performance across key areas such as sales, service, and accounting
  • Devised and implemented profit-focused initiatives, balancing operational improvements with financial objectives to maximize profitability while maintaining service excellence and customer satisfaction
  • Developed and retained key client accounts through exceptional relationship management and a strategic focus on meeting client needs, consistently surpassing revenue goals while reinforcing the company's competitive advantage
  • Continuously drove business expansion by capitalizing on emerging market trends, identifying strategic growth opportunities, and deploying agile strategies to stay ahead of industry developments
  • Strengthened the organization's growth trajectory by securing high-value accounts with Argos, Home Depot, and McAlpine Construction, driving long-term business expansion and establishing the company as a leader in the market
  • Cultivated and nurtured new business opportunities through the design and execution of partnership-driven marketing initiatives, positioning the company for sustained success and market growth
  • Expanded the client base by building and maintaining strong relationships, expertly managing sales pipelines, and strategically targeting new sectors to meet and exceed yearly revenue objectives

Recruitment Specialist

MERIDIAN BUSINESS SUPPORT
Altrincham
01.1989 - 01.2001
  • After demonstrating leadership in recruitment, client management, and business operations, ultimately becoming an instrumental partner in the company's success
  • Led a team of over 50 support personnel, ensuring optimal performance across various departments, including client services, back-office operations, and accounting functions, to meet the demands of a high-growth, multi-sector business
  • Managed an annual purchasing budget exceeding C$1 million, attending board meetings to present financial strategies and operational plans, ensuring alignment with company goals and sustained profitability
  • Played a pivotal role as one of the youngest partners in establishing a leading multi-sector recruitment company in the UK, contributing to its rapid growth and positioning it as one of the largest privately-owned firms in the industry
  • Directed the launch and management of over 20 recruitment offices across the UK, driving operational efficiency and achieving a turnover exceeding C$30 million, while overseeing the strategic development of regional offices
  • Catalyzed recruitment efforts for major infrastructure projects, including Euro Disney and the Channel Tunnel, collaborating with key stakeholders to deliver high-quality personnel and staffing solutions that met stringent project requirements

Education

Bachelor's Degree - Business

Manchester University
Manchester, U.K.
09.1980 - 06.1983

Skills

  • Client service
  • Client engagement optimization
  • Business development
  • Business management
  • Relationship building
  • Customer relations
  • Business administration
  • Verbal and written communicatio

Timeline

Owner & Operations Manager

CASA DE GRIFFON
05.2019 - 11.2024

Operations & Event Manager

CHESHIRE LODGE
05.2005 - 05.2015

Director

IMPACT EMPLOYMENT SERVICES
01.2001 - 01.2005

Recruitment Specialist

MERIDIAN BUSINESS SUPPORT
01.1989 - 01.2001

Bachelor's Degree - Business

Manchester University
09.1980 - 06.1983

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TRACEY RUBINSTEIN CARTER