Summary
Overview
Work History
Timeline
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Tracey Leann Litke

Property Management / Customer Relations
Zihuatanejo, Guerrero

Summary

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.

Overview

24
24
years of professional experience
1
1
Language

Work History

Restaurant Bar Owner

Dakodas Sports Bar & Grill
Kelowna, British Columbia
10.2011 - 10.2018
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Managed payroll, daily deposits, and cost controls.
  • Planned and executed strategies to increase customer loyalty and retention.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Inside Sales Consultant

Central City Hardware
Kelowna, BC
10.2003 - 02.2009
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Completed [Number] daily cold calls and achieved average customer conversion rate of [Number%].
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Leasing Manager

Goldberg Companies
Cleveland, Ohio
06.1999 - 06.2003
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Collected, completed, and processed lease applications.
  • Created and submitted daily reports on leasing activities.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Established key relationships with potential leasers and renters.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Generated leads for sales and rental properties through cold calls and referrals.

Time Share Sales Consultant

Radisson Hotels
Cancun Quintan Roo
03.1995 - 06.2002
  • Developed top-tier negotiating skills and turned customer objections into sales opportunities.
  • Guided sales prospects on resort property tours and followed up with targeted sales presentations.
  • Reached or exceeded sales quotas and preset personal performance goals.
  • Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
  • Participated in onsite and webinar-based sales trainings and attended sales meetings.
  • Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
  • Generated quality referrals or sales leads.

Timeline

Restaurant Bar Owner

Dakodas Sports Bar & Grill
10.2011 - 10.2018

Inside Sales Consultant

Central City Hardware
10.2003 - 02.2009

Leasing Manager

Goldberg Companies
06.1999 - 06.2003

Time Share Sales Consultant

Radisson Hotels
03.1995 - 06.2002

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Tracey Leann LitkeProperty Management / Customer Relations