Microsoft Office
Tracy Payne
Business Administrator
San Jose,San Jose
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Senior Compensation Analyst
Citi
09.2023 - Current
- Mentored junior analysts on best practices in Compensation Analytics and Modeling techniques for professional development opportunities.
- Analyzed annual salary survey results for strategic decision-making in budget planning and adjustments.
- Enhanced employee satisfaction by conducting comprehensive market analysis to ensure competitive compensation packages.
Payroll Supervisor
Citi
10.2021 - 09.2023
- Supervised the Caribbean countries and served as a back up supervisor for the Central American countries
- Assisted employees with resolving any payroll-related issues or concerns in a timely manner, maintaining positive relationships within the organization.
- Served as primary point of contact for all interdepartmental inquiries regarding payroll policies and procedures, enhancing communication between teams.
- Coordinated with accounting department for accurate general ledger postings related to payroll transactions, promoting financial accuracy across departments.
- Assisted with system upgrades and implementation projects by providing valuable input from the perspective of a seasoned payroll professional.
- Maintained employee confidence by keeping all payroll information strictly confidential while addressing concerns professionally.
- Trained and mentored junior payroll staff, fostering a collaborative team environment that focused on continuous improvement.
Payroll Analyst 2
Citi
12.2020 - 10.2021
- Served as liaison between the company''s payroll department and external vendors, ensuring smooth communication and coordination.
- Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
- Improved the timeliness of payroll processing by implementing new procedures and training team members on best practices.
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
- Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.
Payroll Analyst 1
Citi
09.2019 - 12.2020
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Supported audit teams during annual reviews by providing requested documentation in a timely manner, demonstrating strong organizational skills .
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Ensured compliance with federal, state, and local regulations by staying current on tax laws and reporting requirements.
- Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
Education
Bachelor - Business Administration
Universidad Latina De Costa Rica
San Jose, Costa Rica 01.2021 - Current
High School Diploma -
Instituto Desarrollo De Inteligencia
San Jose, Costa Rica 01.1999 - 12.2003
Skills
Total Rewards Strategy
Performance management understanding
Collaboration and Teamwork
Verbal and written communication
Analytical Thinking
Problem-solving aptitude
Software
Timeline
Senior Compensation Analyst
Citi
09.2023 - Current
Payroll Supervisor
Citi
10.2021 - 09.2023
Bachelor - Business Administration
Universidad Latina De Costa Rica
01.2021 - Current
Payroll Analyst 2
Citi
12.2020 - 10.2021
Payroll Analyst 1
Citi
09.2019 - 12.2020
High School Diploma -
Instituto Desarrollo De Inteligencia
01.1999 - 12.2003