Ty (Tyeffa) Williams
Billings
Overview
10
10
years of professional experience
Work History
Field Technician II-V
Spectrum
08.2021 - Current
- Installed and repaired telecommunications equipment to ensure optimal service quality at both residences and businesses.
- Conducted routine maintenance checks on network infrastructure to prevent service disruptions.
- Collaborated with team members to troubleshoot technical issues, enhancing overall response time.
- Assisted in training new technicians on safety protocols and equipment handling procedures.
Field Technician II
Spectrum
07.2021 - 06.2022
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Diagnosed equipment malfunctions by analyzing technical data using Viavi applications.
- Improved customer service ratings by resolving technical, on-site and equiptment issues quickly and accurately.
Jail Alternatives Manager
Alternatives Inc
10.2019 - 05.2021
- Managed a high volume caseload of clients completing court appointed alcohol, drug, and location monitoring.
- Managed client financials, including monitoring cost, equipment cost, and tracking subsidized funds for indigent clients.
- Actively corresponded with courts to provide updates on all clients progress and compliance.
Client Advisor
Alpha House
06.2019 - 10.2019
- Managed Safety and security at Alpha House Mens Pre-release Center
- Assisted residents and visitors with questions and issues
- Managing resident agendas
Produce Clerk
Albertsons
12.2016 - 05.2019
- Maintained a safe, neat and clean working environment at all times.
- Operated various types of equipment including balers, power jacks and slicing machines.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inventoried and restocked items throughout day.
- Effectively listened to, understood and clarified guest concerns and issues.
- Maintained accurate department signage and pricing.
Customer Service Supervisor
Albertsons
01.2016 - 12.2016
- Coordinated department schedules to maximize coverage during peak hours.
- Responded to customer requests with friendly, knowledgeable service and support.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Politely assisted customers in person and via telephone.
Education
Bachelor of Arts - Sociology
Montana State University - Bozeman
Bozeman, MT2019
Skills
- Conflict resolution
- Management interaction
- Quick problem solver
- Presentation skills
- Strong communication skills
- Critical thinking
- Strong work ethic
- Ability to interpret statistics and academic research
- Writing skills
Education: Specific Skills
- Criminology- Recognize the causes and consequences of crime at the micro and macro levels and match these with prominent criminological perspectives. Locate and consult works in the area to produce a research paper that is coherent, cogent, and attentive to conventions of the field.
- Social Statistics- Understand the nature of statistical data, and construct arguments using theory and data. Choose appropriate methods for presenting research results.
- Sociological Research Methods- Recognize the ethical issues involved in research, and practice ethical research standards. Construct a coherent research proposal.
- Sociology of Corrections- Demonstrate fluency in contemporary theories of deterrence, rehabilitation, restitution, and restorative justice.
- Criminal Justice System- Demonstrate the relationship between crime and the various correlates, such as race, gender, age, social class, and social institutions.
Timeline
Field Technician II-V
Spectrum
08.2021 - Current
Field Technician II
Spectrum
07.2021 - 06.2022
Jail Alternatives Manager
Alternatives Inc
10.2019 - 05.2021
Client Advisor
Alpha House
06.2019 - 10.2019
Produce Clerk
Albertsons
12.2016 - 05.2019
Customer Service Supervisor
Albertsons
01.2016 - 12.2016
Bachelor of Arts - Sociology
Montana State University - Bozeman