Ulises Luna
Síntesis profesional
Analytical and highly organized professional with a background in Industrial Engineering and process optimization. Skilled in data analysis, strategic planning, and the use of statistical software (Excel, Minitab). I combine technical IT literacy with a continuous improvement mindset to transform raw data into structured, actionable information. Proven ability to work efficiently, solve complex problems, and maintain strict attention to detail.
Información general
1
1
year of professional experience
4
4
years of post-secondary education
Experiencia laboral
Inventory & Customer Service Assistant
Refaccionaria "El Paso"
Villa Hidalgo, Jalisco, México
2025.03 - 2025.12
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Stocked and rotated inventory regularly.
- Assisted with product selections according to individual requirements and preferences.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
- Monitored inventory movements and replenished products on salesfloor to support continuous availability.
Estudios
Industrial Engineering
Instituto Tecnológico de Aguascalientes
Aguascalientes, México 2023.08 - 2027.07
Competencias
- Analytical and critical thinking
- IT literacy
- Task collaboration
- Data analysis
- Marketing
- Team leadership and motivation
- Active listening
- Project planning and coordination
- Graphic design
- Strategic planning
- Microsoft Office proficiency
Languages
Spanish
First language
English
Advanced
C1
Japanese
Beginner
A1
Hobbies
- Drawings in digital and traditional format
Cronología
Inventory & Customer Service Assistant
Refaccionaria "El Paso"
2025.03 - 2025.12
Industrial Engineering
Instituto Tecnológico de Aguascalientes
2023.08 - 2027.07