Ulises A Galvan Rodriguez
Business Administration
Saltillo, Coahuila
Summary
Dynamic Branch Manager at Perfiles Y Herrajes De Saltillo, recognized for enhancing customer satisfaction and driving sales through effective strategies. Skilled in relationship building and employee development, I fostered a positive work environment, reducing turnover and cultivating loyalty among high-value clients. Committed to excellence in service and team performance.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Business Administrator with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Branch Manager
Perfiles Y Herrajes De Saltillo
01.2024 - 02.2025
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Consulted customers to boost product sales and services.
Education
Business Administration
Tecnologico De Monterrey
Monterrey, Nuevo León, Mexico 08.2018 - 12.2023
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Coaching and mentoring
Employee development
Team player
Staff management
Excellent work ethic
Interviewing and hiring
Conflict resolution
Timeline
Branch Manager
Perfiles Y Herrajes De Saltillo
01.2024 - 02.2025
Business Administration
Tecnologico De Monterrey
08.2018 - 12.2023
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