Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ulises Emilio Meza Sanchez

Santa Maria

Summary

Sales & Customer Service Specialist. I am someone who, if asked a question I know not the answer to, I will research and get an answer for you. Very passionate about all I do. I believe passion is one of the biggest motivators in life. I am dedicated and committed. I enjoy finding a purpose in all things in life, this allows me to be passionate about what I do. I am a dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes, and providing exemplary customer service. Excellent organizational, problem-solving, and communication skills. A business-minded Operations Associate, highly energetic with over 6 years of experience in Sales and Customer Service.

Overview

7
7
years of professional experience

Work History

Operations Associate

Latchel
01.2022 - 10.2023
  • At Latchel we work as maintenance coordinators, working alongside property managers, residents, and service providers
  • Our functions include; Trouble shooting, email support, SMS support, dispatch of service providers, payment, and sourcing new service providers
  • Set appointments for the maintenance request with existing service providers and cold call new service providers if the situation requires
  • Follow up on missed appointments and schedule new ones with both residents and service providers
  • Ensure appointments are met and payments are taken care of.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Increased customer service success rates by quickly resolving issues.
  • Worked flexible hours across the night, weekend, and holiday shifts.

Team Lead

My Moving Center (Porch)
04.2020 - 09.2021
  • I quickly moved up from a sales rep position to a team lead position, this was in part due to my productivity, bringing forth positive results for our campaign
  • I was tasked with managing a team of 10-11 reps at a time
  • Our main activities here included; Onboarding and Training of new hires, QA review, 1-1 coaching, reverse shadow session, team building activities, as well as participating in cold calling sales
  • Here I learned the best way to lead is by example helping my team reach its goals and set new ones within the company.
  • Trained new team members by relaying information on company procedures and requirements.
  • Coached team members in techniques necessary to meet sales quotas.
  • Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

SDR/LDR

My Moving Center (Porch)
10.2019 - 04.2020
  • At Porch, I joined the Growth Team
  • Our activities revolved around a cold-calling environment
  • We would provide the first step in filtering and generating interested leads
  • We called out to homeowners to offer quotes for homeowners insurance as well as home security and moving services
  • We would gain the customer's interest through rapport and connect them to the Account Executives who were the closers for the sale
  • As well as schedule appointments for callbacks and follow-ups
  • Paid attention to detail while completing assignments.
  • Ensure all appointments were met and schedule future appointments if the time was not right for the Home Owners.


Business Customer Support Specialist

At&t
05.2018 - 09.2019
  • I was selected along with 20 other candidates to ramp up this campaign
  • It was called BMSC Business Mobility Solution Center
  • Here we assisted only AT&T business customers
  • Our main function was full support including; Retention, Sales, Billing, and Support through back-office work
  • As one of the members of the onboarding team, I assisted with floor support and on-the-job training helping with relaying feedback, providing QA reviews, and coaching new hires.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.

Customer Service Advocate

At&t
08.2017 - 05.2018
  • This was a direct hire for AT&T
  • Our main function was customer support, participating in activities such as billing, minor retention, sales, and customer support through back-office work
  • The campaign was called ISM short for integrated service module
  • We worked on all AT&T products including cellphone service, TV and internet, Direct TV, and home phone
  • The campaign was aimed at servicing both English and Spanish-speaking customers
  • I also assisted with floor support and on-the-job training helping with relaying feedback, providing QA reviews, and coaching new hires.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.

Advance Technical Support Specialist

Sykes Mexico
03.2017 - 07.2017
  • At Sykes (Mexico) I was hired on as an Advanced Technical Support Representative for an Outsourced Campaign for At&t
  • Our main function was assisting customers with network related issues as well as for equipment issues
  • We also participated in minor billing, customer service and minor sales
  • The sales revolved around equipment sales and new line activation
  • The campaign was shut down, I participated in ramping down the campaign prior to moving to a direct hire position.

Education

High School Diploma -

Woodburn Highschool
Woodburn
06.2008

Skills

  • Hard worker
  • Self Motivated
  • Leadership
  • Cold calling
  • Sales development
  • Lead generation
  • Appointment setter
  • Passionate
  • Dedicated
  • Committed
  • Quick Learner
  • Team player
  • Troubleshooter
  • Customer support
  • Data-driven
  • Customer Service
  • Goal oriented
  • Seeking Growth

Languages

English
Advanced (C1)
Spanish
Advanced (C1)

Timeline

Operations Associate

Latchel
01.2022 - 10.2023

Team Lead

My Moving Center (Porch)
04.2020 - 09.2021

SDR/LDR

My Moving Center (Porch)
10.2019 - 04.2020

Business Customer Support Specialist

At&t
05.2018 - 09.2019

Customer Service Advocate

At&t
08.2017 - 05.2018

Advance Technical Support Specialist

Sykes Mexico
03.2017 - 07.2017

High School Diploma -

Woodburn Highschool

Similar Profiles

CREATE PROFILE
Ulises Emilio Meza Sanchez