Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Uriel Alvarez

Tijuana

Summary

Dynamic Customer Service Representative with proven expertise at Telvista, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for efficiently handling escalated calls and delivering informed product recommendations, resulting in increased customer satisfaction and retention. Committed to fostering positive client relationships and driving business success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Telvista
03.2015 - 05.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Thomas Jefferson High School
Los Angels California
04.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

Telvista
03.2015 - 05.2017

Thomas Jefferson High School

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Uriel Alvarez