Mac from OSX Mavericks to Sonoma / Windows from XP to 11
URIEL VILLARAUZ NIETO
SR Customer Service/Planner
Apodaca
Summary
➢ Results-driven professional 8+ years in Automotive Industry, supporting NPI process, quotations.
➢ +10 years in CSR position experience in Manufacturing Process and Logistics
➢ Team lead + 12 workers coordinating multi-disciplinary teams (Production, Planning, Shipping, IT systems, accounting, quality) working in constant changes and transitioning volume from US to Mexico (Hi Mix Operations).
➢ Committed to achieving organizational objectives through collaboration with key departments, ensuring customer satisfaction, effective financial resource management, and adherence to KPIs and departmental budgets.
➢ Bilingual Spanish/English C1
Overview
10
10
years of professional experience
Work History
Sr Customer Service/Planner (Automotive Industry)
Joyson Safety Systems
06.2024 - 08.2025
- Key Customer GM (Arlington, Detroit, Wentzville, Fairfax, Lansing, Canada, Ramos, SLP & Springhill)
- Negotiation of delivery dates, rejections and means of delivery to customer, forecast from customer portals (aligned demand and new drop in requirements)
- Ship plans, EDI & ASN follow up with Command center.
- Production planning, procurement, storage, distribution of raw materials to assure operational efficiency
- Maintain inventory levels according to forecast demand
Sr Customer Service (Automotive Industry)
IMI Norgren
03.2023 - 05.2024
- Support to Heavy Duty Trucks Accounts as DANA, Daimler, Navistar, Facil, among others
- Schedule timely delivery of materials, supplies, and equipment for Warehouse and Logistics
- Improve processes and implement guide lines in external Warehouse at Laredo, TX (TM Logistics)
Customer Service Lead (Logistics)
Forza Transportation
09.2022 - 02.2023
- Leading a team of 12, working with Customers Lear & Samsung (more than 200 shipments per week)
- Account Management (Reviewing commercial contracts, support to collections) Process End-to-End in SAP
- KPI’s & Department Budget, Maintenance of TMS integrated to SAP ERP
- Maternity Leave
Account Manager (Automotive Industry)
Methode Electronics
04.2022 - 09.2022
- Working with clients (VW, Volvo/Mack, Navistar, Stellantis, Paccar & DTNA, Polaris, CAT, Harley Davidson)
- Account management (salesforce quotes and contract negotiations, review of Specs, EDI updates)
- Working with customer portals (updating tooling info, RFQs, Product Lifecycle Management, etc)
- Manage and monitor storage of purchased parts and finished goods, Identify opportunities to reduce transportation costs, commercial analyses and key point to save resources / increase profits.
- Temporary contract
Sr Customer Service (Automotive Industry)
Norma Group
11.2020 - 04.2022
- Leading a team of 4, KEY customers Paccar, Borla, Senior Flex, Volvo/Mack, Facil/Navistar, Cummins, etc - more than 2,000 active part numbers in a Hi volume of demand & Hi Mix operation, KPI’s & Scorecards
- Creating shipping plans to meet established cost, productivity, accuracy and delivery targets
- Follow up with quality team, reviewing complains, infractions, rejections, audits.
- Follow up with accounting dept credit notes, missing invoices, disputing infractions and debits.
Customer Experience Representative America (Trucks)
EATON
07.2018 - 11.2020
- Accountable for Order Management in Automotive industry Volvo, Mack, Daimler, Freightliner, Paccar.
- 3 Main products (Transmissions with electronics, Clutches and Kit Parts, the company brings aftermarket
- Provide support to USA aftermarket call center dealing with follow up orders, internal customer requests, placing orders, inventory management, and direct inquires.
- Layoff due to Covid
Sr Customer Service (Carton/Graphic - Manufacturing)
Graphic Packaging International
07.2015 - 07.2018
- Main customers Heineken MTY, GDL, TJ, Arca Continental, Hersheys, Mars Chocolate, Philips working aprox. 3,000 Active part numbers
- New products/Project authorization of Print Cards (pantone, season logos, etc and Specs for every new project entry (carton Edge Crush Test and provide Samples for a initial running’s on customer machines)
- Logistics with production areas, shipments, systems, accounting, and quality
Education
Marketing & International Business
Cristobal Colon University
06.2013
Skills
✓ Project tracking expertise
Relocation
Open to travel and relocate / Valid passport and B1/B2 Visa – References Available
Software
Office (Advanced Excel, dynamic tables, data base)
SAP S4HANA & FIORI ERP (Modules MM, SD)
BI (Reports of margin, sales, etc)
Oracle 12, Oracle Customer 360, JDE & Retek
Zendesk, Basecamp, Slack, Okta, Teams
EDI Automotive (ASNs & Forecast)
Microsoft AX2012 & 365
Salesforce
Automotive customer portals
Timeline
Sr Customer Service/Planner (Automotive Industry)
Joyson Safety Systems
06.2024 - 08.2025
Sr Customer Service (Automotive Industry)
IMI Norgren
03.2023 - 05.2024
Customer Service Lead (Logistics)
Forza Transportation
09.2022 - 02.2023
Account Manager (Automotive Industry)
Methode Electronics
04.2022 - 09.2022
Sr Customer Service (Automotive Industry)
Norma Group
11.2020 - 04.2022
Customer Experience Representative America (Trucks)
EATON
07.2018 - 11.2020
Sr Customer Service (Carton/Graphic - Manufacturing)
Graphic Packaging International
07.2015 - 07.2018
Marketing & International Business
Cristobal Colon University
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