LUIS DIEGO DILLARZA IBARRA
ATENCION AL CLIENTE Y VENTAS
Ecatepec
Summary
Dynamic sales and repair technician with a proven track record at Tech Mahindra, improving customer satisfaction through expert diagnostics and efficient problem resolution. Expert in upselling and customer service techniques, I excel in fast-paced environments, demonstrating adaptability and excellent communication.
Adaptable and resourceful with a natural talent for problem solving and customer service.
With strong troubleshooting and repair skills. Committed to providing high quality service and ensuring customer satisfaction.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales and Repair Technician
Tech Mahindra
04.2024 - 01.2025
- Minimized downtime for customers by diagnosing issues quickly and accurately, allowing for faster resolution times on repairs.
- Participated in ongoing training and professional development opportunities to stay current with industry advancements and expand skillset as a Sales and Repair Technician.
- Provided clear estimates for repair costs upfront, enabling customers to make informed decisions regarding their devices without any hidden surprises after completion.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Set up appointments with potential and current customers to promote new products and services.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Customer Sales and Service Expert
FOUNDEVER
04.2023 - 03.2024
- Processed orders, service requests and applied information to customers.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Implemented upselling techniques to maximize revenue opportunities while delivering value-added solutions to clients.
- Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
- Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
Administrative Assistant
FLAMAGAS S.A De C.V
05.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Sales and Service Expert
Teleperformance
05.2021 - 03.2022
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Education
No Degree -
Grupo Educativo IMEI
Ecatepec, México, Mexico 05.2001 -
Skills
Diagnostic skills
Listening skills
Customer service
Problem-solving
Sales funnel management
Time management
Excellent communication
Adaptability
Task prioritization
Negotiation
Written communication
Upselling techniques
MMA
Since I was a child I played contact sports. That gives me a lot of peace and tranquility. It is a healthy way to channel my emotions and be competitive in my environment. In addition, knowing how to defend yourself is crucial for emergency situations. It is my favorite recreational activity.
Timeline
Sales and Repair Technician
Tech Mahindra
04.2024 - 01.2025
Customer Sales and Service Expert
FOUNDEVER
04.2023 - 03.2024
Administrative Assistant
FLAMAGAS S.A De C.V
05.2022 - 02.2023
Customer Sales and Service Expert
Teleperformance
05.2021 - 03.2022
No Degree -
Grupo Educativo IMEI
05.2001 -
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