Summary
Overview
Work history
Education
Skills
LANGUAGES
Certification
Timeline
Generic
UZIEL PULIDO RIOS

UZIEL PULIDO RIOS

Gustavo A Madero,CDMX

Summary

Professional with extensive experience in customer service and call center operations. Proven ability to maintain composure in high-pressure situations while delivering exceptional customer support. Skilled in data entry, product development, and financial analysis, with a focus on improving customer satisfaction and operational efficiency. Recognized for a strong customer service orientation and effective cost-benefit analysis capabilities.

Overview

9
9
years of professional experience
1
1
Certification

Work history

Tech support agent

Tech Mahindra - Verizon
Mexico City, México
01.2025 - Current
  • Served as the point-of-contact during major system overhauls; ensured minimal disruptions to daily operations.
  • Developed user-friendly manuals for better understanding of the systems.
  • Troubleshot hardware issues, improved overall device performance.
  • Enhanced customer satisfaction by resolving technical issues promptly.

Credit and collections staff

AT&T
10.2022 - 10.2024
  • Managed and resolved delinquent accounts which resulted in reduced outstanding balances.
  • Provided excellent customer service during debt recovery calls, minimizing customer complaints and dissatisfaction.
  • Exceeded collection target goals with assertive communication and negotiation skills.


Commercial Manager

Ocampo Fruits S. de R. L. de C.V
05.2016 - 12.2019
  • Handled negotiations with vendors and suppliers, securing beneficial agreements.
  • Ensured compliance with regulatory guidelines to avoid legal issues.
  • Conducted comprehensive market research for informed decision-making.
  • Initiated new business opportunities, expanding the company's client base.

Education

B.A. - Global Business (BGB)

UniversidadTecnologicaLatinoamericana en Linea
Mexico, México
11.2021 -

High School - Physics and math

CECYTE Baja, California
Mexicali, Baja California

Skills

  • Positive attitude and patience
  • Customer service orientation
  • Active listening
  • Product development
  • Empathy towards customers
  • Problem-solving

LANGUAGES

English and Spanish
Fluent
Write, read and speak
Fluent

Certification

Leading People and Teams. Certificate earned at August 7, 2022 By University of Michigan


Project Management & Other Tools for Career Development. Certificate earned at November 13, 2022 by University of California, Irvine

Timeline

Tech support agent

Tech Mahindra - Verizon
01.2025 - Current

Credit and collections staff

AT&T
10.2022 - 10.2024

B.A. - Global Business (BGB)

UniversidadTecnologicaLatinoamericana en Linea
11.2021 -

Commercial Manager

Ocampo Fruits S. de R. L. de C.V
05.2016 - 12.2019

High School - Physics and math

CECYTE Baja, California

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UZIEL PULIDO RIOS