Valentin Sanchez Felix
Account Manger
Tijuana
Summary
Experienced professional with a strong background in global operations and administrative support. Proven ability to enhance organizational efficiency through strategic collaboration and integration of trade activities. Committed to driving successful outcomes and supporting departmental functions to achieve business objectives.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Account Manager
Hiscomex, Tijuana
06.2022 - 10.2025
- - Increase revenue in the area using inside sales communication methodology including but not limited to: phone calls, emails, and strategic e-marketing tactics.
- - Responsible for the qualification of new sales prospects.
- - Coordinates order management activities: order entry, contract review, on-time delivery fulfillment, inventory maintenance, special handling requirements, product specification maintenance, returns, and any other customer-related activities in support of their needs.
- - Responsible for establishing a calling pattern with a list of All-Spec prospect accounts in key market segments for the area in coordination with the Sales Manager and the Marketing Team.
- - Participate in Reactivation campaigns within a given Zone focused on reactivating inactive accounts.
- - Collaborates with internal and external resources by identifying emerging customer needs, cost savings opportunities, competitive threats, and revenue growth opportunities.
- - Develops and supervises the sales plan to achieve the annual objectives of the account.
- - Continuously develops and expands technical and product knowledge in support of the customer base.
- - Make a timely follow-up of appointments and consultations.
- - Take advantage of the HiscoMex Value Proposition by identifying opportunities for platinum providers, MRO, document cost savings, add value and sales solutions.
- - Coordinates with Marketing on lead follow-up activities resulting from Platinum Vendor campaigns or key market-focused campaigns.
- - Monitors key performance indicators to identify gaps in customer profitability or service levels and proactively works with cross-functional resources (operations, procurement, quality, finance, sales, etc.) to resolve
- - Makes clear and well-organized presentations on the phone; demonstrates understanding of the needs and interests of audiences.
- - Schedule in-person visits with selected clients as needed.
- - Records/maintains all information related to customers and sales activity in the CRM system to allow a 360 degree view of the customer.
- - Other assigned sales generation and customer service tasks.
Buyer II
Hiscomex, Tijuana
06.2014 - 05.2022
- Analyze Customer Demand to determine their needs with the use of various tools to maintain our customer satisfaction. Any alternative must meet our Customers’ Aerospace/Military Specs/requirements. Maintain data to prove the Cost Reduction Agreements in place with key Customers. Focus on Customer Service and Satisfaction. Sourcing Practices to find alternate vendors of critical components. Participate in Product Qualification with the Customer’s Engineering/Manufacturing Departments. Establish Procurement initiatives to maintain flexibility in the Supply Chain to adapt to Mfg. variances.
- Manage 330 vendors split over 5 different shipping locations in the US and Mexico. and Web UI software. Participated in the Materials department AS9120 B Certification Process.
- Implemented the following reports: On Time Deliveries, Unit Price Cost, Quality. Performance, Supplier Scorecard KPI's. Plan and purchase products for distribution and manufacturing.
- Monitor and maintain inventory levels to ensure material requirements are met.
- Analyze usage of existing stock to improve inventory turns and minimize surplus.
- Manage purchase orders and confirm pricing, quantity, and transportation arrangements.
- Maintain and update vendor contacts, ordering controls and costs.
- Initiate return of merchandise request.
- Maintain Supplier Metrics for OTD or Quality.
- Quote New Products with Approved Suppliers. Audit possible new Suppliers to belong to our Approved Supplier
- List. And set up the Item Purchase Data, Price, Lead Times, MOQ, EOQ, and Quantity Price Breaks, Sourcing for
- Manufactures.
- Release Purchase Orders, Confirm Deliveries, and Expedite if necessary.
- Manage Rejections of Part Numbers for either Rework or Return to Vendor. Coordinate with the Supplier
- Technical Engineer, MRB, Warehouse, Shipping and the Supplier and if the material is to be returned
- Manages a Yearly Purchasing spend in an excess of 30 million dollars.
- Issue Controlled Documents for any increase or decrease of an items price. Issue Purchase Contracts. Ensure All
- Suppliers have Non-Disclosure Agreements. Or Purchase Sales Agreements.
- Manage 330 vendors split over 7 different shipping locations with a total of approximately 3000 components.
- Shipping locations are Calexico CA, San Diego CA, El Paso TX, Harlingen TX, Nogales AZ, El Paso TX, México
- Region (Mexicali, Tijuana, Chihuahua, Juarez, Celaya, Guadalajara)
Customer Service Rep
Hiscomex, Tijuana
02.2008 - 05.2014
- Responsible for Distributing Material for Hisco Warehouses in San Diego, Tijuana based on customers demands.
- Sourcing for Manufactures.
- Inside Sales.
- Support to Outside Sales Rep.
- Responsible for Quotations, Special Pricing Negotiations, Rebates, RMA, TDS, C of C, C of O and Others.
- Update Customer Relationship Program (CRM) in a daily basis (sales leads, opportunities, quotes.
- Responsible for Maintaining Inventory Levels between there min-max, and Shelf Life Products.
- Responsible for Non Stock and Special Material Deliveries on Time.
- Work closely with expediter in production control to ensure on-time delivery of schedule shipments
- Update Sxe System (Citrix).
- Direct order with Vendors
- Assist with the needs of the outside sales reps and customers
- Strong Support for Sales Reps, Customers and Negotiate Slow Moving Inventory and Dead Stock.
- Expedite Material, and Negotiate Alternative Numbers.
Education
Bachelors - International Business
Universidad Autonoma de Baja California
Tijuana12.1998
Skills
Teamwork
Time Management
Critical thinking and problem solving
Decision Making
Ability to Work in a Team
Fast Learner
Adaptability
Customer Service
Ability to Multitask
Communication
Effective Time Management
Leadership
Computer Skills
Ability to Work Under Pressure
Microsoft Office
Communication Skills
Good team player
References
Adriana del Valle
Controller – Hiscomex
Juarez, Mexico
Email: adelvalle@hiscoinc.com | Phone: +1 915 449 1773
Lauro Montalvo
Territory Manager – Hiscomex
Tijuana, Mexico
Email: lmontalvo@hiscoinc.com
Rene Espino
Sales – GNC Supply
San Diego, USA
Email: rene.e@gncsupply.com | Phone: +1 619 787 4991
Interests
Family Time, Running, Music
Courses
Qualifying Opportunities Through Value – Henkel Corporation, Rocky Hill, CT
March 2023
Sales Negotiation Training – Negotiation Experts
June 2021 – July 2021
APICS Basics of Supply Chain Management – CI Training
March 2017
APICS Master Planning and Resources – CI Training
April 2017
Timeline
Account Manager
Hiscomex, Tijuana
06.2022 - 10.2025
Buyer II
Hiscomex, Tijuana
06.2014 - 05.2022
Customer Service Rep
Hiscomex, Tijuana
02.2008 - 05.2014
Bachelors - International Business
Universidad Autonoma de Baja California