Valeria Cervantes
Zapopan
Summary
Detail-oriented administrative team member well-versed in data entry, customer relations and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities. Hardworking and energetic with passion for accuracy and efficiency. Knowledgeable about preparing invoices, processing payments .Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
9
9
years of professional experience
Work History
Billing Assistant
The Kraft Heinz Company
06.2021 - Current
- Received, sorted and distributed incoming mail.
- Produced and mailed invoices.
- Contacted customers and third party payers to pursue payments.
- Processed and verified invoices to secure accuracy of billing information.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
- Prepared and submitted monthly billing reports to management for financial overview.
Sales Executive
ECOHEAT
08.2020 - 03.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Administrative Assistant
VANITE
10.2019 - 04.2020
- Entered, coded and processed vendor invoices.
- Created and maintained reports, documents and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Leader
Juicy Folks
09.2018 - 08.2019
- Increased customer service success rates by quickly resolving issues.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Used ERP to prepare weekly and monthly financial reports.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled accounts and reviewed expense data and incomes
Store Manager
Newborn & Mom
09.2017 - 07.2018
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interacted well with customers to build connections and nurture relationships.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Receptionist Assistant
Instituto Bateson
08.2014 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Greeted numerous visitors, vendors and interview candidates.
- Maintained confidentiality of information regarding clients and company.
Education
Diploma in Administration And Human Resources -
CUCEA
Guadalajara,Jalisco02.2018
BBA - Business Administration And Management
Centro Universitaro UNE
Zapopan, Jalisco06.2019
Skills
- Customer Relations
- CRM Software
- Administrative Procedures
- Organize Files
- ERP and SAP knowledge
- Coordination of Administrative Activities
Languages
English
Upper intermediate (B2)
Timeline
Billing Assistant
The Kraft Heinz Company
06.2021 - Current
Sales Executive
ECOHEAT
08.2020 - 03.2021
Administrative Assistant
VANITE
10.2019 - 04.2020
Administrative Leader
Juicy Folks
09.2018 - 08.2019
Store Manager
Newborn & Mom
09.2017 - 07.2018
Receptionist Assistant
Instituto Bateson
08.2014 - 03.2016
Diploma in Administration And Human Resources -
CUCEA
BBA - Business Administration And Management
Centro Universitaro UNE
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