Valeria Ledesma
ADMINISTRACION
Cuautitlán Izcalli
Summary
My expertise in data entry and customer service, honed across roles, enhances efficiency and supports a positive work environment. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
AUXILIAR ADMINISTRATIVO
COMBUSTIBLES SAN BARTOLO SA DE CV
11.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
GERENCIA ADMINISTRATIVA
FACTIBILIDAD AMBIENTAL REESTRUCTURADA
ESTADO DE MEXICO
04.2023 - 11.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
AUXILIAR ADMINISTRATIVO
SERVICIO CONTIN IZCALLI
08.2021 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Education
BBA - LICENCIATURA TRUNCA
UNIVERSIDAD MEXICANA
AV DEL VIDRIO 15, COL CENTRO URBANO, CUAUTITLAN 05.2001 -
Skills
Office administration
Data entry
Computer skills
Mail handling
Document control
Customer service
Office management
File organization
Invoice processing
Documentation and reporting
Staff management
Human resources management (HRM)
Timeline
AUXILIAR ADMINISTRATIVO
COMBUSTIBLES SAN BARTOLO SA DE CV
11.2023 - 01.2025
GERENCIA ADMINISTRATIVA
FACTIBILIDAD AMBIENTAL REESTRUCTURADA
04.2023 - 11.2023
AUXILIAR ADMINISTRATIVO
SERVICIO CONTIN IZCALLI
08.2021 - 08.2023
BBA - LICENCIATURA TRUNCA
UNIVERSIDAD MEXICANA
05.2001 -
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