Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
Generic

Valeria Lopez

San Pedro Garza Garcia

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

Donald Colvin Law Offices Legal Services
California
10.2023 - Current
  • Utilized CRM case management software proficiently to organize and manage case-related information efficiently
  • Created and implemented efficient workflows in the CRM system to streamline settlement processes and enhance productivity
  • Managed billing and accounts processes for settlements, ensuring accuracy and compliance with legal billing standards
  • Acted as the primary point of contact for clients, providing expert guidance and support throughout their lifecycle
  • Conducted regular check-ins with clients to assess satisfaction levels, address concerns, and identify opportunities for potential new clients
  • Negotiated and secured reductions in settlement-related costs by engaging with providers and lien holders
  • Demonstrated high efficiency in handling multiple tasks simultaneously, optimizing processes, and meeting deadlines
  • Provided administrative and operational support to the Operations Director.

Co-Founder / Head of Finance & Accounting

UNELEFANTE E-commerce Retail
Monterrey
01.2015 - 10.2022
  • Developed and implemented a comprehensive financial strategy, driving positive growth in profit margins for five consecutive years
  • Collaborated with product teams to ensure profitability was incorporated into product development
  • Worked closely with internal teams to ensure the successful implementation of client projects and initiatives
  • Implemented software solutions to automate day-to-day operations and enhance data-driven decision-making
  • Established and managed accounts in QuickBooks, Xero, and Zoho CRM systems
  • Implemented inventory tracking management tools integrated with Shopify
  • Prepared monthly and quarterly financial reports, including income statements, balance sheets, and cash flow statements
  • Developed and analyzed finance and marketing KPIs to drive business growth
  • Collaborated with internal teams, including Marketing, Support, and Product, to ensure the highest customer satisfaction.

Lead Project Manager

One Development Group Real Estate Development
Monterrey
01.2012 - 12.2013
  • Served as the primary point of contact between all stakeholders involved in construction projects, including Architects, Designers, Constructors, Legal, Finance, Accounting, and Marketing teams
  • Prepared strategic content for meetings, ensuring alignment with project objectives and goals
  • Engaged in strategic pricing, cash flow forecasting, and commercial property valuation using Argus software for all development projects
  • Collaborated with marketing agencies to develop sales and marketing strategies, ensuring effective promotion of real estate projects
  • Orchestrated events for investors and potential investors, overseeing the entire process from concept to completion with a focus on PR and financial strategic planning.

Human Resource Analyst

Cemex Wholesales Building Materials
Monterrey
01.2009 - 12.2011
  • Contributed to the development of an e-travel system for company employees, specifically focused on managing travel expenses
  • Conducted negotiations with airlines, hotels, and car rentals to secure the most advantageous deals for the company and its employees
  • Generated reports and analytics to enhance service features and pricing strategies for the e-travel platform, ensuring optimal user experience and cost-effectiveness.

Education

BA Financial Management - Finance

ITESM Campus Monterrey
Monterrey, Mexico
05-2010

Skills

  • Client Relations
  • Strategic Planning
  • Customer Relationship Building
  • Negotiation
  • Strategic Communications
  • CRM Software
  • Research and Due Diligence
  • Sales Management
  • Customer Relations
  • Customer Service
  • Report Analysis
  • Account Management
  • Account Updates

Languages

  • English, EF Set Test C2 Proficient
  • Spanish, Native
  • Italian, Intermediate

Languages

Spanish
First Language
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1

Certification

  • Email Marketing Online Course - October 2023
  • Financial Modeling for Startups - January 2024

Timeline

Operations Manager

Donald Colvin Law Offices Legal Services
10.2023 - Current

Co-Founder / Head of Finance & Accounting

UNELEFANTE E-commerce Retail
01.2015 - 10.2022

Lead Project Manager

One Development Group Real Estate Development
01.2012 - 12.2013

Human Resource Analyst

Cemex Wholesales Building Materials
01.2009 - 12.2011

BA Financial Management - Finance

ITESM Campus Monterrey

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Valeria Lopez