Valeria Lopez
San Pedro Garza Garcia
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Donald Colvin Law Offices Legal Services
California
2023.10 - Current
- Utilized CRM case management software proficiently to organize and manage case-related information efficiently
- Created and implemented efficient workflows in the CRM system to streamline settlement processes and enhance productivity
- Managed billing and accounts processes for settlements, ensuring accuracy and compliance with legal billing standards
- Acted as the primary point of contact for clients, providing expert guidance and support throughout their lifecycle
- Conducted regular check-ins with clients to assess satisfaction levels, address concerns, and identify opportunities for potential new clients
- Negotiated and secured reductions in settlement-related costs by engaging with providers and lien holders
- Demonstrated high efficiency in handling multiple tasks simultaneously, optimizing processes, and meeting deadlines
- Provided administrative and operational support to the Operations Director.
Co-Founder / Head of Finance & Accounting
UNELEFANTE E-commerce Retail
Monterrey
2015.01 - 2022.10
- Developed and implemented a comprehensive financial strategy, driving positive growth in profit margins for five consecutive years
- Collaborated with product teams to ensure profitability was incorporated into product development
- Worked closely with internal teams to ensure the successful implementation of client projects and initiatives
- Implemented software solutions to automate day-to-day operations and enhance data-driven decision-making
- Established and managed accounts in QuickBooks, Xero, and Zoho CRM systems
- Implemented inventory tracking management tools integrated with Shopify
- Prepared monthly and quarterly financial reports, including income statements, balance sheets, and cash flow statements
- Developed and analyzed finance and marketing KPIs to drive business growth
- Collaborated with internal teams, including Marketing, Support, and Product, to ensure the highest customer satisfaction.
Lead Project Manager
One Development Group Real Estate Development
Monterrey
2012.01 - 2013.12
- Served as the primary point of contact between all stakeholders involved in construction projects, including Architects, Designers, Constructors, Legal, Finance, Accounting, and Marketing teams
- Prepared strategic content for meetings, ensuring alignment with project objectives and goals
- Engaged in strategic pricing, cash flow forecasting, and commercial property valuation using Argus software for all development projects
- Collaborated with marketing agencies to develop sales and marketing strategies, ensuring effective promotion of real estate projects
- Orchestrated events for investors and potential investors, overseeing the entire process from concept to completion with a focus on PR and financial strategic planning.
Human Resource Analyst
Cemex Wholesales Building Materials
Monterrey
2009.01 - 2011.12
- Contributed to the development of an e-travel system for company employees, specifically focused on managing travel expenses
- Conducted negotiations with airlines, hotels, and car rentals to secure the most advantageous deals for the company and its employees
- Generated reports and analytics to enhance service features and pricing strategies for the e-travel platform, ensuring optimal user experience and cost-effectiveness.
Education
BA Financial Management - Finance
ITESM Campus Monterrey
Monterrey, Mexico2010-05
Skills
- Client Relations
- Strategic Planning
- Customer Relationship Building
- Negotiation
- Strategic Communications
- CRM Software
- Research and Due Diligence
- Sales Management
- Customer Relations
- Customer Service
- Report Analysis
- Account Management
- Account Updates
Languages
- English, EF Set Test C2 Proficient
- Spanish, Native
- Italian, Intermediate
Languages
Spanish
First Language
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
Certification
- Email Marketing Online Course - October 2023
- Financial Modeling for Startups - January 2024
Timeline
Operations Manager
Donald Colvin Law Offices Legal Services
2023.10 - Current
Co-Founder / Head of Finance & Accounting
UNELEFANTE E-commerce Retail
2015.01 - 2022.10
Lead Project Manager
One Development Group Real Estate Development
2012.01 - 2013.12
Human Resource Analyst
Cemex Wholesales Building Materials
2009.01 - 2011.12
BA Financial Management - Finance
ITESM Campus Monterrey
- Email Marketing Online Course - October 2023
- Financial Modeling for Startups - January 2024
Similar Profiles
Samantha HernandezSamantha Hernandez
Legal Assistant at Law Offices Of Donald J GabrielLegal Assistant at Law Offices Of Donald J Gabriel
SKYLER LONGSKYLER LONG
Intern at John Jay Legal Services Food Farm Small Business Law ClinicIntern at John Jay Legal Services Food Farm Small Business Law Clinic
GERALDINE MBAHGERALDINE MBAH
Law Clerk at Martinez Law Group Immigration & Business Legal ServicesLaw Clerk at Martinez Law Group Immigration & Business Legal Services