Valeria Valdez
Summary
Enthusiastic and reliable professional employee in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server
Molcajetes Restaurant
11.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Inspected dishes and utensils for cleanliness.
Education
LVN Program Diploma - LVN
Southwest Texas Junior College
Del Rio, Texas05.2023
High School Diploma -
Del Rio High School
Del Rio, Texas05.2021
Skills
- Suggestive Selling
- Sales Expertise
- Cash Handling
- Quality Control
- Order Accuracy
- Food Preparation and Safety
- Menu Memorization
- Special Dietary Requirements
- Item Promotion
- Menu Item Recommendation
- Server Training
- Warm and Friendly
- REFERENCES
- Christian Mtanous : 1 (210) 391 0887
- Cecilia De La Torre 1 (830) 734 7486
- Isa Valdez 1 (830) 734 0454
School Clinicals
-Checked vitals signs to assigned patients and documented in time manner.
-Assisted patients to reposition as needed or in specific time
-Assisted patients with feedings
-Provided Accu checks under supervision of RN
-Administered oral medications to patients and documented immediately after, under supervision of RN
-Provided head to toe assessment
-Received report from RN in the morning and give report to RN from afternoon.
Timeline
Server
Molcajetes Restaurant
11.2019 - Current
LVN Program Diploma - LVN
Southwest Texas Junior College
High School Diploma -
Del Rio High School
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