Summary
Overview
Work History
Education
Skills
Timeline
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Valeria Flores Galvan

Valeria Flores Galvan

Tlalnepantla De Baz

Summary

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Overview

4
4
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Customer Loyalty& Credit and Collections

AT&T
Naucalpan De Juarez
08.2018 - 01.2022
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Adhering to appropriate legal scripting when required.
  • Worked with multiple screens and programs to resolve customer issues.
  • Provided excellent customer service and provided answers to client questions within set standards.
  • Developed new strategies for customer retention activities.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Respond to customer requests by offering excellent support and tailored recommendations to address needs.

Selling Agent

AT&T
KENTUCKY
01.2013 - 03.2013
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Executed direct sales from manufacturers to customers to improve profitability within the retail environment.

Education

GED -

Boone County High School
Florence, Kentucky
08.2010 - 05.2013

Middle School -

R.A Jones Middle School
Florence, Kentucky
08.2006 - 05.2009

Elementary -

Jackson Elementary School
Atlanta, Georgia
08.2001 - 05.2005

Skills

Customer loyalty

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Timeline

Customer Loyalty& Credit and Collections

AT&T
08.2018 - 01.2022

Selling Agent

AT&T
01.2013 - 03.2013

GED -

Boone County High School
08.2010 - 05.2013

Middle School -

R.A Jones Middle School
08.2006 - 05.2009

Elementary -

Jackson Elementary School
08.2001 - 05.2005

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Valeria Flores Galvan