Valeria Flores Galvan
Tlalnepantla De Baz
Summary
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Customer Loyalty& Credit and Collections
AT&T
Naucalpan De Juarez
08.2018 - 01.2022
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Adhering to appropriate legal scripting when required.
- Worked with multiple screens and programs to resolve customer issues.
- Provided excellent customer service and provided answers to client questions within set standards.
- Developed new strategies for customer retention activities.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Respond to customer requests by offering excellent support and tailored recommendations to address needs.
Selling Agent
AT&T
KENTUCKY
01.2013 - 03.2013
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Executed direct sales from manufacturers to customers to improve profitability within the retail environment.
Education
GED -
Boone County High School
Florence, Kentucky 08.2010 - 05.2013
Middle School -
R.A Jones Middle School
Florence, Kentucky 08.2006 - 05.2009
Elementary -
Jackson Elementary School
Atlanta, Georgia 08.2001 - 05.2005
Skills
Customer loyalty
Customer retention
Customer billing management
Customer service experience
Customer Relationship Management (CRM)
Customer service-focused
Timeline
Customer Loyalty& Credit and Collections
AT&T
08.2018 - 01.2022
Selling Agent
AT&T
01.2013 - 03.2013
GED -
Boone County High School
08.2010 - 05.2013
Middle School -
R.A Jones Middle School
08.2006 - 05.2009
Elementary -
Jackson Elementary School
08.2001 - 05.2005