Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valery Zepeda

Bilingual Representative
Mexico City

Summary

Retention professional with solid background in customer account management and retention strategies. Adept at fostering strong client relationships and resolving complex issues, ensuring high customer satisfaction. Highly collaborative, dependable, and adaptable to changing priorities, with proven ability to meet team goals.

Overview

2
2
years of professional experience

Work History

Medical Interpreter

Kelly Services
03.2024 - Current
  • Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
  • Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
  • Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Adapted quickly to various settings within the hospital environment – from emergency rooms to outpatient clinics – providing consistent high-quality language support regardless of location.
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
  • Assisted in coordinating interpreter services for various hospital departments, ensuring timely access to language assistance for all patients.
  • Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.

Sales and Retention Representative

Avantive Solutions
06.2023 - 03.2024
  • Increased customer retention by addressing concerns and offering tailored solutions to retain business.
  • Enhanced service quality by providing constructive feedback on existing processes during team meetings.
  • Established trust-based relationships with clients resulting in long-term commitment to the company''s services.
  • Managed high call volume, maintaining professionalism and efficiency in all interactions.
  • Provided exceptional customer service, leading to increased positive feedback from clients.
  • Built rapport with customers through active listening and empathetic understanding of their needs.

Education

Bachelors - Comercio Exterior (Foreign Trade)

Instituto Politecnico Nacional
Mexico City, Mexico
05.2001 -

High School Diploma -

Universidad Nacional Autonoma De Mexico
Mexico City, Mexico
05.2001 -

Skills

Call management

Strong memory retention

Effective Note-taking

Bilingual communication

Confidential information protection

Information sourcing

Relationship building

Timeline

Medical Interpreter

Kelly Services
03.2024 - Current

Sales and Retention Representative

Avantive Solutions
06.2023 - 03.2024

Bachelors - Comercio Exterior (Foreign Trade)

Instituto Politecnico Nacional
05.2001 -

High School Diploma -

Universidad Nacional Autonoma De Mexico
05.2001 -

Similar Profiles

CREATE PROFILE
Valery ZepedaBilingual Representative