Vanessa Ortiz-Berrueco

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Spoke to customers in native language to increase loyalty and establish relationships.

• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
• Resolved caller issues quickly and thoroughly.

• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
• Expanded clientele base by actively prospecting new customers via phone calls, emails, and door-to-door visits.
• Inquired about current service levels and offered upgrades.
• increased sales by 10%.

- Specifically worked for SiriusXM.

My job included many areas: Customer Service, Tech Support, Client Retention & Sales.

• Met customer service objectives by providing superior customer service to english-speaking customers.
• Achieved high Customer Satisfaction Scores (CSAT) after interactions with customers.
• Obtained a high score on First Call Resolution (FCR)
• My work was focused on resolving customers problems so my calls ended with a low Customer Effort Score (CES)
• Managed over 40 customer calls each day.