Vanessa Samaniego
Cuautitlán
Summary
I thrive in dynamic, challenging environments and am driven to contribute to a company's success while pursuing advancement opportunities. This alignment of personal and professional growth would also positively impact my family's quality of life.
Overview
2026
2026
years of professional experience
Work History
Customer care representative
Sykes
- Worked for a campaign called Ally where it was customer care answered customers questions that they had about the product
- Finding best solutions depending on the issue that they had and making sure everything was answered properly for them so I could reach the customer satisfaction metric that was very important as well for the Average handle time
QA
Verizon
07.2024 - Current
- Streamlined QA processes for increased efficiency and reduced project turnaround times.
- Streamlined QA processes, resulting in reduced testing time and increased efficiency.
- Streamlined communication between teams by serving as a liaison between QA, development, and project management departments.
- Increased efficiency of the QA process by implementing automated testing tools and strategies.
PAC support
Gep Porch Group, Inc.
08.2022 - 07.2024
- Started working as a support rep helping inspectors with any help or questions they had regarding contracts as well communicating with inspectors and customers at the same time
- Promoted to Tier 2 rep that was most back office, followed up on requests through emails that needed to be resolved on a timely matter and made daily follow ups on the cases that had to take more time to be resolved
- Reached out to other departments through teams and followed up with them so I can update other type of escalated cases that involve other departments
Customer care and retention specialist
AT&T
09.2016 - 05.2016
- Handled customers that had inquiries regarding their bill, services and promotions and also retained them if they wanted to cancel the services
- Built customer trust through empathetic communication, solution-focused problem-solving, and effective product value demonstration
Education
Bachillerato Tecnológico Lumen Gentium -
Cuautitlán, México05.2016
Skills
- Adaptability
- Microsoft Excel
- Teamwork
- Leadership
- Effective Time Management
- Problem Solving
- Communication
- Computer Skills
- Customer Service
- Ability to Multitask
- Ability to Work Under Pressure
- Analytical Thinking
Timeline
QA
Verizon
07.2024 - Current
PAC support
Gep Porch Group, Inc.
08.2022 - 07.2024
Customer care and retention specialist
AT&T
09.2016 - 05.2016
Customer care representative
Sykes
Bachillerato Tecnológico Lumen Gentium -
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