Leadership
Hi, I’m
Vanessa Renee De La Rosa Eggleston
Summary
Well-qualified and with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
years of professional experience
17
years of post-secondary education
4
Certifications
2
Languages
Work History
Mucho Red SA de CV
Medical Billing Specialist
04.2023 - 06.2023
Job overview
- Collected payments and applied to patient accounts.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Filed and updated patient information and medical records.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Contacted insurances to collect patients claims
Mucho Red SA de CV
Talent Acquisition Specialist and HR
07.2022 - 04.2023
Job overview
- Sourced and screened candidates for Customer Service roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Managed 250+ agents who worked 100% remotely.
CONDUENT MEXICO
CUSTOMER EXPERIENCE ASSOCIATE III
04.2021 - 07.2022
Job overview
- Back-office work with USA government, resolving disputes, closing tickets, creating spreadsheets, and approving credits
- Looked for additional ways to expand products to customers by upselling new products and services.
- Asked customers questions to determine, verify and solve common problems.
JOHNSON CONTROLS INC
JR COLLECTOR
09.2019 - 09.2020
Job overview
- Collection processes, credit processes provide early stage customer service and, where necessary, raise cases involving customer complaints
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
TELEPERFORMACE
FLOOR SUPPORT
06.2017 - 09.2019
Job overview
- Assisted as a phone agent creating sales requisitions for other agents and customer service
- Recognized as “top seller” 4 months in a row and quite a few more times after that
- After a year I was promoted to Floor Support, being in charge of new trainees
- Leadership, having under my supervision 20 agents.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
UANE
COLLEGE ENGLISH INSTRUCTOR
09.2018 - 12.2018
Job overview
- In charge of records, and lawsuit forms
- Took in new clients for the firm, taking and filing their case
- Organized the time, everything had to be well presented, basically flawless, and on time
- Scholarship service
- I taught English class for high-school students and executives
- Lesson plans had to include objectives, direct instruction, student practice, evaluation, and closure.
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Had over 50 students, from teenagers and full grown adults.
DE LA ROSA Y ASOCIADOS, ABOGADOS
MIGRATORY AFFAIR CONSULTANT - LEGAL ASSISTANT
01.2016 - 01.2017
Job overview
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Education
UANEMONTERREY NL
No Degree from LAW SCHOOL
05.2001 - 05.2016
TEC MILENIOMONTERREY
High School Diploma
09.2014 - 12.2016
Skills
Data analysis
Collection calls
Patient account analysis
Global recruitment
Candidate pipeline management
Procedure implementation
Certification
SPANISH ENGLISH
Interests
Human Resources
Timeline
Medical Billing Specialist
Mucho Red SA de CV
04.2023 - 06.2023
Talent Acquisition Specialist and HR
Mucho Red SA de CV
07.2022 - 04.2023
CUSTOMER EXPERIENCE ASSOCIATE III
CONDUENT MEXICO
04.2021 - 07.2022
JR COLLECTOR
JOHNSON CONTROLS INC
09.2019 - 09.2020
COLLEGE ENGLISH INSTRUCTOR
UANE
09.2018 - 12.2018
FLOOR SUPPORT
TELEPERFORMACE
06.2017 - 09.2019
MIGRATORY AFFAIR CONSULTANT - LEGAL ASSISTANT
DE LA ROSA Y ASOCIADOS, ABOGADOS
01.2016 - 01.2017
TEC MILENIO
High School Diploma
09.2014 - 12.2016
UANE
No Degree from LAW SCHOOL
05.2001 - 05.2016