Vaughnel Fletcher
Jersey City
Summary
Strategic Program & Project Manager with 7+ years of experience leading high-impact, cross-functional initiatives across GovTech, AI, Learning Management, and Travel Saas companies. Proven track record delivering complex enterprise programs, including 2,000+ Generative AI deployments, 100+ public safety and LMS implementations, internal value proposition projects, and company-wide cloud migrations, driving measurable gains in speed, efficiency, and revenue. Adept at managing globally distributed teams, aligning execution with strategic business objectives, and influencing stakeholders at all levels, including executive leadership. PMP and CSM certified, with deep expertise in Agile, Waterfall, and hybrid methodologies, leveraging tools such as Wrike, Jira, and Google Suite to optimize delivery and outcomes.
Overview
12
12
years of professional experience
Work History
Delivery & Onboarding Manager
Persado
New York
10.2025 - Current
- Own end-to-end program delivery and onboarding strategy across 15+ enterprise clients, managing multi-workstream portfolios spanning onboarding, integrations, QA, experimentation, and optimization for Persado’s generative AI platform.
- Act as program lead and primary delivery owner, aligning Sales, Engineering, Data Science, Customer Success, and external client teams to execute complex implementations against shared timelines, success metrics, and risk thresholds.
- Designed and operationalized a standardized onboarding and delivery framework (intake → discovery → execution → QA → launch → optimization), improving time-to-value, delivery predictability, and cross-team accountability across enterprise accounts.
- Established program-level governance and quality controls, introducing standardized QA checkpoints, readiness criteria, and escalation paths that improved delivery consistency and reduced late-stage defects.
- Mentor and coach delivery managers and cross-functional partners, providing guidance on Agile delivery, prioritization, stakeholder communication, and risk management across concurrent initiatives.
Delivery Manager
Persado
New York
05.2023 - 10.2025
- Led a multi-account delivery transformation program across 15 enterprise clients and 500+ active generative AI initiatives, introducing Agile delivery rituals (sprint planning, backlog grooming, retrospectives) and mentoring junior team members; reduced deployment timelines by 30% and increased delivery consistency at scale.
- Served as program owner for complex ESP and data integrations, including a high-impact engagement with Victoria’s Secret, coordinating engineering, client execution, and data teams to redesign data pipelines; improved data accuracy and reduced processing time by 30%, accelerating campaign launches.
- Directed cross-company API remediation programs with Staples and Bread Financial, leading technical discovery, dependency mapping, and execution planning to resolve reporting mismatches and data integrity issues; increased data accuracy by 30% and improved campaign ROI by up to 18% within 90 days.
- Partnered with Tapestry as a delivery and quality advisor, designing and implementing a scalable QA governance model for web-based generative AI initiatives; introduced standardized test protocols and automated validation checkpoints, reducing post-launch defects by 40% and accelerating delivery timelines by 20%.
Project Manager
Edmunds
Santa Monica
08.2022 - 01.2023
- Led multiple concurrent product and platform programs, overseeing 5-10 cross-functional, globally distributed teams (8-15 members each) across NA, EMEA, and APAC to deliver high-impact initiatives, including the Instant Cash Offer widget, increasing user engagement by 25% and transaction volume by 40% within the first month.
- Spearheaded a company-wide AWS migration, coordinating Product, Sales, Data Science, IT, and Operations; established executive governance via weekly leadership syncs, facilitated cross-department workshops, and implemented Sigma dashboards to track risks, dependencies, and progress-reducing downtime by 30%, improving data processing speed by 40%, and increasing operational efficiency by 15%.
- Owned end-to-end delivery of a centralized dealership insights platform, integrating CRM, inventory, and sales data across systems; aligned stakeholders on requirements, sequencing, and success metrics, cut manual reporting by 50% and accelerating decision-making, resulting in a 20% performance lift across dealerships within two quarters.
- Designed and implemented a dealership portfolio intake framework to prioritize 100-200 quarterly projects based on client value and resource capacity, improving delivery predictability and contributing to a 100% client renewal rate.
Implementation Project Manager
Thought Industries
Los Angeles
11.2021 - 08.2022
- Championed the global rollout of Uber's internal learning platform across 20+ countries, managing stakeholder alignment, LMS configuration, and localization workflows; improved onboarding speed by 35% and reduced support tickets by 40% through embedded feedback loops and analytics.
- Launched Instacart's global new-hire training program across APAC, EMEA, and North America, leading curriculum design, LMS integration, and cohort-based onboarding; achieved 25% faster time-to-productivity by introducing asynchronous microlearning and automated tracking via Zapier and Slack bots.
- Standardized PMO documentation (charters, risk logs, milestone trackers) across enterprise programs in Jira and Confluence, improving audit readiness and reducing new PM onboarding time by 25%.
- Directed the implementation of a HIPAA-compliant training platform for Optum, aligning legal, clinical, and IT teams to ensure regulatory adherence; reduced compliance risk and increased completion rates by 50% using SCORM-based modules and real-time dashboards in Cornerstone OnDemand.
Associate Project Manager
Mark43
Los Angeles
05.2021 - 10.2021
- Led multi-agency rollouts of Mark43's RMS and CAD platform for Redondo PD, Salinas PD, and Elk Grove PD, managing full deployment lifecycle from discovery to go-live; ensured operational continuity and reduced incident report times by up to 30% through targeted configuration and hands-on training programs.
- Oversaw complex deployment for U.S. Secret Service and California Highway Patrol, coordinating cross-functional teams (engineering, data, legal, training) to meet federal compliance and security standards; delivered project 3 weeks ahead of schedule, reducing legacy system reliance by 40%.
- Led Agile delivery of a company-wide compliance project, coordinating Legal, Engineering, and Security teams to achieve 100% regulatory adherence ahead of schedule and reduce review cycles by 30% through effective sprint planning and risk management.
Business Development Manager
The Travel Corporation
Cypress
11.2019 - 07.2020
- Launched and managed a strategic tech partnership program at The Travel Corporation, securing 15 key partners, including WeWork, and orchestrating 10+ annual B2B events for clients like Salesforce and Uber; improved partner retention by 25% and generated $100K+ in recurring revenue through meticulous event and stakeholder management.
- Established monthly customer feedback surveys that enhanced product insights, leading to a 12% rise in CSAT scores over two quarters and strengthening customer satisfaction and loyalty.
- Designed and delivered tailored training webinars for enterprise clients (Amazon, Salesforce), driving a 28% increase in booking conversions within six months and accelerating client onboarding success.
- Led access provisioning and system setup for 30+ new partners and client stakeholders across CRM, LMS, and analytics platforms, resolving 100% of access issues within SLA windows over 6 months.
Sales Operations / Project Manager
Great Rail Journeys
New York
12.2017 - 11.2019
- Spearheaded cross-functional implementation of ADX Travel software, reducing booking errors by 50% and halving manual entry time.
- Enhanced client and partner engagement in Salesforce CRM, facilitating accurate pipeline forecasting and contact tracking.
- Negotiated contracts with key travel vendors, achieving favorable rates that contributed to 16% revenue growth.
Junior IT Project Manager
TekSystems
New York
01.2014 - 12.2017
- Spearheaded initiative to reduce inventory loss for $1M+ hardware portfolio.
- Implemented barcode tracking and real-time dashboards, achieving 35% reduction in inventory loss and 25% decrease in overstock within six months.
Education
BSC Leadership & Management -
Lincoln University
Lincoln, UK07.2028
PMP -
Project Management Institute
07.2025
Certified Scrum Master -
Scrum Alliance
12.2020
Career Highlights
- Scaled AI Campaign Operations Across Enterprise Programs
Scaled AI Campaign Operations Across Enterprise Programs, Directed the delivery of 2,000+ AI-powered multichannel marketing programs at Persado, overseeing 100-200 concurrent projects quarterly across global teams for Fortune 500 clients. Delivered $5M+ in annual recurring revenue by optimizing processes and closely aligning program execution with client objectives, driving a 100% client renewal rate. - Delivered High-Impact Product Rollouts
Delivered High-Impact Product Rollouts, Directed cross-functional teams at Edmunds to launch the Instant Cash Offer feature, resulting in a 25% increase in engagement and 40% more online conversions within the first month. Orchestrated cross-departmental planning, C-suite reporting, and live readiness reviews to ensure flawless execution. - Built Scalable Onboarding & Infrastructure Programs
Built Scalable Onboarding & Infrastructure Programs, Designed and implemented internal training systems for Instacart at Thought Industries, reducing support tickets by 30% and boosting platform adoption. At TekSystems, revamped hardware inventory management and procurement workflows, saving $50K and increasing operational efficiency across deployments.
Timeline
Delivery & Onboarding Manager
Persado
10.2025 - Current
Delivery Manager
Persado
05.2023 - 10.2025
Project Manager
Edmunds
08.2022 - 01.2023
Implementation Project Manager
Thought Industries
11.2021 - 08.2022
Associate Project Manager
Mark43
05.2021 - 10.2021
Business Development Manager
The Travel Corporation
11.2019 - 07.2020
Sales Operations / Project Manager
Great Rail Journeys
12.2017 - 11.2019
Junior IT Project Manager
TekSystems
01.2014 - 12.2017
BSC Leadership & Management -
Lincoln University
PMP -
Project Management Institute
Certified Scrum Master -
Scrum Alliance