Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Víctor Omar Rodríguez Garza

Víctor Omar Rodríguez Garza

Saltillo

Summary

Personable programmer with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.

Overview

1
1
year of professional experience

Work History

Technician Telmex

04.2022 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, like troubleshooting and WIFI services with big clients how Futurama, Compartamos Banco, Walmart and government institutes.
  • Changed equipment and hardware from their clients.

E-Commerce Assistant

Web Online Editing Services
10.2022 - 01.2023
  • Focused on continuous quality and customer service improvement in e-commerce operations.
  • Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
  • Displayed and organized product on inventory shelves in e-commerce storeroom.

Bilingual Customer Service Agent Home Office

03.2022 - 11.2022
  • Updated and maintained information in customer accounts.
  • Processed orders, credits and tracked returns.
  • Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).

Education

Professional Career -

Tecnology Institute of Saltillo
Venustiano Carranza #2400, Privada Tecnológico

High School Diploma -

Tecnology Institute Don Bosco
Calle Don Bosco
07.2019

Skills

  • IT Programmer Developer (Current Skill)
  • Java (From little algorithms to big projects)
  • JavaScript (Create Web page from Scratch)
  • CSS (Molding Web pages)
  • C (Building modeling to games, and make algorithms)
  • SQL (Make database from scratch and make them with all restrictions on users)
  • Python (Building algorithms)
  • Customer Satisfaction
  • Computer Skills
  • Multimedia Instruction
  • Customer Service
  • Challenge person

Accomplishments

    Currently I am studying the engineering of computational systems, I position myself in 7th semester of the institution already mentioned



    Domain Skills Language

  • KOE institution & Cursos personalizados de Monterrey English conversational
  • Ruse with native speaker of Moscú – rusomonclova Basic
  • Chinese - Centro de formación académica on San Luis Potosí Basic
  • German - Centro de formación académica on San Luis Potosí Basic
  • France - Centro de formación académica on San Luis Potosí Basic

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

E-Commerce Assistant

Web Online Editing Services
10.2022 - 01.2023

Technician Telmex

04.2022 - Current

Bilingual Customer Service Agent Home Office

03.2022 - 11.2022

Professional Career -

Tecnology Institute of Saltillo

High School Diploma -

Tecnology Institute Don Bosco

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Víctor Omar Rodríguez Garza