Velvet Amarilis Gonzalez Orellana
Executive Assitant/ Event And & Travel Coordinator
Mexico City
Summary
Accomplished Event & Travel Coordinator and Executive Assistant with a proven track record at SUPER VIAJES and BOBO PRODUCCIONES. Excelled in itinerary planning and client relationship building, boosting repeat business through exceptional service. Skilled in vendor negotiation and cultural sensitivity, enhancing operational efficiency and client satisfaction without compromising quality.
Positive, reliable, and organized, bringing comprehensive understanding of travel logistics and itinerary planning. Possess knowledge of booking systems and travel regulations, with solid skills in communication and problem-solving. Committed to creating memorable, hassle-free travel experiences that meet clients' needs and exceed expectations.
Overview
7
7
years of professional experience
1
1
Language
Work History
Event & Travel Coordinator
SUPER VIAJES
07.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Maintained detailed records of all transactions, ensuring accurate invoicing and streamlined reimbursements for clients.
- Established partnerships with key suppliers to enhance service offerings and broaden available resources for clients'' travel needs.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Streamlined booking processes for improved time management and cost savings.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Implemented new organizational systems for tracking client information and bookings, increasing efficiency and reducing errors.
- Analyzed data regarding traveler preferences to create targeted marketing materials promoting relevant services.
- Provided clients with literature outlining available services at destinations and transfer points.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Kept staff passports, visa information and other paperwork current and organized for easy access and use.
- Stayed current with industry trends and emerging technologies to ensure top-notch service offerings for clients.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Reviewed, input and paid invoices for travel-related services.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Identified and eliminated safety hazards and issues during travel.
- Complied with company standards while preparing internal, informal and official documentation.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Created customized travel packages tailored to individual client preferences and needs.
- Set up domestic and international flights for staff and contractors.
Executive Assistant to the Chief Executive Officer
BOBO PRODUCCIONES
11.2017 - Current
- Supported decision-making processes by compiling research data and presenting findings to the CEO.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created expense reports, budgets, and filing systems for management team.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
- Reduced expenses through effective negotiation of vendor contracts for office supplies and services.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Met with top national and international executives on self-designed schedules both monthly and annually.
Education
BBA - Leadership
Universidad Latinoamericana
Mexico City, Mexico 05.2001 -
Skills
Itinerary creation
Hospitality
Vendor negotiation
Marketing
Training and coaching
Cultural sensitivity
International logistics planning
Language proficiency
Hotel accommodations
Client relationship building
Itinerary planning
Executive travel
Social media
Travel arrangements
Administrative tasks
Reservations management
Timeline
Event & Travel Coordinator
SUPER VIAJES
07.2024 - Current
Executive Assistant to the Chief Executive Officer
BOBO PRODUCCIONES
11.2017 - Current
BBA - Leadership
Universidad Latinoamericana
05.2001 -
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