Summary
Overview
Work History
Education
Skills
Dual Citizenship
Home
Accomplishments
Software
Certification
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VERONICA J. CORDERO

VERONICA J. CORDERO

Global Business Partner and Customer Community Manager
Leon

Summary

Bilingual English/Spanish, an exceptionally dedicated, focused, and results-oriented professional with extensive experience in managing a broad range in customer account management roles, Learning Systems, customer service enablement and Customer Communities. Highly oriented to results and excellent people relation skills. Possess skills in the following areas: Project Management, Customer account management experience and skills Enablement experience Design and manage online customer communities.

Offering strong foundation in communication and relationship-building, and eager to learn and grow in dynamic community management environment. Contributes quick ability to pick up new knowledge and skills relevant to social media engagement and event planning. Ready to use and develop digital marketing and content creation skills in Desired Position role.

Innovative professional with several years of diverse experience. Skilled in enhancing systems and aligning customer solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

31
31
years of professional experience
1
1
Certification
2
2
Languages

Work History

Global Business Partner and Community Manager

SAP Mexico
01.2023 - Current
  • Focused on planning, sustainability, innovation, analytics reporting.
  • Handled worldwide allocation and delivery of Learning Hub codes.
  • Drive Learning Hub adoption, and enablement within the CSM community
  • Act as a subject matter expert for Learning Hub for the Preferred Success organization
  • Define, document processes and communicate to internal teams
  • Act as the administrator for the SAP Learning Hub, edition for Preferred Success
  • Planned and executed activities to drive community engagement and increase occupancy numbers.
  • Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behavior.
  • Contributed to business growth by suggesting improvements for the order management system, ensuring scalability and adaptability to evolving market demands.
  • Evaluated new tools/platforms in the market designed for curation/creation processes; made recommendations based on potential impact on work efficiency and scalability.
  • Contributed to architectural decisions that optimized system scalability and maintainability for long-term success.
  • Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
  • Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.

Global Scalability Lead and Customer Community Mgr

SAP Mexico
01.2021 - 01.2023
  • Ensured successful deployment of SAP Preferred Success Customer Community, adhering to set timelines.
  • Oversaw project schedules, guaranteeing successful target achievement.
  • Partner with internal teams to market upcoming webinars.
  • Facilitated customer empowerment initiatives for LH, ensuring Preferred Success edition.
  • Administer the SAP Learning Hub, ensuring content and events are published in a timely manner
  • Facilitate discussions and moderate communities to drive adoption and participation
  • Document processes and communicate to internal teams
  • Managed internal and external SAP LH requests.
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Conducted training sessions for community members, enhancing their skills and confidence in supporting community activities.
  • Created monthly newsletter to keep community members informed about upcoming events, initiatives, and achievements.
  • Conducted surveys to gauge community needs, using insights to guide development of new programs and services.
  • Developed user-friendly community portal, significantly improving access to information and resources for community members.
  • Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.

Global Enablement Business Partner, Employee Skills and Performance & Preferred Success Customer Community Manager

SAP Mexico
01.2018 - 01.2021
  • Implemented standard procedures globally, resulting in increased operational efficiency.
  • Managed SAP Preferred Success Community content administration including implementation.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Conducted surveys to gauge community needs, using insights to guide development of new programs and services.
  • Developed user-friendly community portal, significantly improving access to information and resources for community members.

Preferred Success Customer Success Regional Enablement Lead

SAP Mexico
01.2016 - 01.2018
  • Provided necessary support to ensure customer success managers in Latin America reach optimal outcomes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.

Preferred Success Customer Success Manager

SAP Mexico
01.2013 - 01.2016
  • Company Overview: Industry: Computer Software
  • Proficient in planning strategies to enhance organizational operations.
  • Delivered support account management for premium accounts, focusing on customer success.
  • Focus on proactive account management activities for customer satisfaction.
  • Industry: Computer Software
  • Proficient in planning strategies to enhance organizational operations.
  • Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Conducted in-depth product training sessions for clients, leading to increased product adoption and satisfaction.
  • Developed and executed targeted customer success plans for high-value clients, securing renewals and preventing attrition.
  • Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.

HRIS Administrator

INGREDION, INC.
03.2012 - 07.2013
  • Held chief accountability worldwide for Talent Management systems under the direction of the Head of Global Human Resources Operations.
  • Designed and managed integrated talent management systems to enhance key processes.
  • Emphasis on leveraging processes and systems to drive business results
  • Focus on performance management, succession planning, recruitment, retention and employee development for a global organization
  • Oversaw global employee data design and maintenance, goal setting, performance management, career development, employee development and succession planning.
  • Secured and upheld system security standards.
  • Identify process improvements and lead system enhancements and changes with third-party vendor and/or internal staff
  • Responsible for leading and coordinating system testing prior to and during application/tools upgrades and other updates
  • Coordinate all system administration functions globally, including but not limited to dashboard and report management, permission management, configuration modifications and proxies
  • Work with Human Resources business partners and business leaders to identify potential configuration enhancements based on continuous process improvement
  • Recommend strategies and system modifications to maximize the effectiveness and efficiency of the goal setting, performance review, employee development and succession planning
  • Create materials and provide training on the use of Performance management system, succession planning and system administration globally

Human Resources Generalist

INGREDION, INC.
01.2007 - 01.2013
  • Collaborated with Vice President Human Resources to enhance regional operations in South America.
  • Oversaw system operations for employee performance across international regions.
  • Participated in the design of a leadership competency model
  • Analyzed information to create materials for executive management.
  • Coordinate meeting agendas and carefully monitor all action items
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Improved operational processes resulting in productivity increase in HR department.
  • Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.

HRIS Coordinator

INGREDION, INC.
02.2011 - 02.2012
  • Company Overview: Industry: Food Production industry
  • Leading corn refiner and provider of food additives and sweeteners with more than 6 billion in annual revenue and over 10,000 employees
  • Reporting to the Vice President of Human Resources EMEA, APAC and Global Solutions, held primary accountability for managing the Performance management System and Succession Planning and for facilitating the development of ‘next generation’ leaders throughout the organization at all levels
  • Responsible for implementing training and education strategy that facilitated achieving company strategic intents and objectives, as well as performance management and succession planning programs
  • Industry: Food Production industry
  • Leading corn refiner and provider of food additives and sweeteners with more than 6 billion in annual revenue and over 10,000 employees

Executive Assistant to the President

EMERSON ENERGY SYSTEMS
01.2000 - 01.2002
  • Organized and coordinated conferences and monthly meetings.
  • Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
  • Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
  • Served as a trusted liaison between the President''s office and internal departments, facilitating efficient collaboration on projects and initiatives.
  • Proactively identified potential issues or obstacles before they escalated, allowing for timely resolution or mitigation strategies implementation.
  • Facilitated training and onboarding for incoming office staff.
  • Worked with senior management to initiate new projects and assist in various processes.

Executive Assistant to the President

ASTRAZENECA AB
01.1997 - 01.2000
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Coordinated events and worked on ad hoc projects.
  • Collaborated with cross-functional teams to achieve project milestones on time and under budget.
  • Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Developed specialized reports and presentations for the President, ensuring accurate data representation and clear communication of key insights.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Provided exceptional customer service when interacting with external clients or partners building positive rapport on behalf of the President.

Legal Assistant

SC JOHNSON AND SON
01.1994 - 01.1997
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
  • Streamlined communication between legal team members, fostering collaborative work environment.
  • Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.

Education

Bachelor’s Degree - Clinical Psychology

Universidad Latinoamericana
2019

Bachelor’s Degree - Law

INDEPAC
2024

Strategic Marketing Diploma - undefined

Universidad Valle de Mexico

High School - undefined

Maddox Academy
Mexico City
01.1988 - 1 1991

Skills

Problem-Solving

Dual Citizenship

  • Mexican citizen
  • American citizen

Home

+52 55 2663 1644

Accomplishments

  • Collaborated with team of Number in the development of Project name.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.

Software

SAP SuccessFactors Learning

SAP SuccessFactors Performance

Certification

SAP Learning

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VERONICA J. CORDEROGlobal Business Partner and Customer Community Manager