Veronica Cervantes
Atlanta,GA
Summary
Dedicated healthcare professional with extensive experience in patient assistance and healthcare procedures, complemented by strong organizational skills that enhance office operations and patient care. Proficient in medical terminology and clinical protocols, ensuring seamless coordination and effective communication with patients at all levels. Expertise in medical documentation and patient interaction significantly contributes to the delivery of high-quality healthcare services, fostering an environment of trust and support. Committed to continuous improvement and excellence in patient outcomes through compassionate care and attention to detail.
Overview
11
11
years of professional experience
Work History
Bilingual Medical Scribe
Scribe-X
2023.04 - Current
- Documented patient encounters accurately, ensuring comprehensive medical records for efficient physician review.
- Assisted healthcare providers with patient history and examination notes, contributing to improved patient flow and documentation precision.
- Translated medical terminology and patient communication for Spanish-speaking patients, ensuring clear understanding of care instructions.
- Reviewed and corrected electronic health records (EHR), ensuring compliance with HIPAA and improving record accuracy.
Bilingual Medical Assistant Lead
Eagles Landing Family Practice
2019.01 - 2023.04
- Over 16 years of front and back office Medical Assistant.
- Streamlined back office operations for increased efficiency by implementing new organizational systems.
- Administered medications and vaccinations, ensuring compliance with safety protocols.
- Assisted physicians with examinations and procedures, maintaining a sterile environment.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans and preventive care, promoting health literacy.
- Trained new staff on clinical procedures and office protocols, fostering team development.
Medical Claims Processor
Memorial Health University Medical Center
2015.01 - 2019.01
- Coordinated prior authorization for diagnostic procedures, ensuring documentation was complete and compliant with insurance standards.
- Verified patient insurance coverage, reducing claim rejections and ensuring proper billing documentation.
- Acted as a liaison between providers and insurance companies to resolve discrepancies.
- Reduced claim denials by 20% by carefully verifying insurance requirements and submitting accurate documentation.
Education
Certified Medical Assistant - Medical Assistant
Georgia Medical Institute Jonesboro
Jonesboro, GA 2006-01
High School Diploma -
Orange County High School
Santa Ana, CA 2002-05
Skills
- Effective verbal communication
- Dependable team collaborator
- Flexibility in changing environments
- Technical documentation proficiency
- Effective team collaboration
- Efficient data management
- Proficient in Spanish
- Medical claims processing
- Customer engagement
- Patient care management
- Phlebotomy and Immunization administration
- Collection and processing of specimens
Timeline
Bilingual Medical Scribe
Scribe-X
2023.04 - Current
Bilingual Medical Assistant Lead
Eagles Landing Family Practice
2019.01 - 2023.04
Medical Claims Processor
Memorial Health University Medical Center
2015.01 - 2019.01
Certified Medical Assistant - Medical Assistant
Georgia Medical Institute Jonesboro
High School Diploma -
Orange County High School