Veronica Duran Manzano
Tlaquepaque
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Asesor Telefonico
CTI CALL
08.2024 - 05.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Operador De Produccion
Delico
11.2023 - 08.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Operador De Produccion
Industrias Lior
01.2022 - 08.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Education
Quinto Cuatrimestre - Licenciatura En Recursos Humanos
Universidad UTEL
Estado De Mexico, Calzada De La Naranja No. 159Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Teamwork and collaboration
- Cash handling
- Verbal and written communication
- Customer communications
- Understanding customer needs
- Work prioritization
- Policies and procedures adherence
Timeline
Asesor Telefonico
CTI CALL
08.2024 - 05.2025
Operador De Produccion
Delico
11.2023 - 08.2024
Operador De Produccion
Industrias Lior
01.2022 - 08.2023
Quinto Cuatrimestre - Licenciatura En Recursos Humanos
Universidad UTEL
Similar Profiles
Angela MeltonAngela Melton
Senior Project Manager at CTI Central LaboratorySenior Project Manager at CTI Central Laboratory
Vincent BardVincent Bard
IT Consultant at Gestion CTI & NuaproIT Consultant at Gestion CTI & Nuapro
Kenneth CiechowksiKenneth Ciechowksi
Machine Technician at Cti SystemsMachine Technician at Cti Systems
Mireya Sarai Martínez RenteríaMireya Sarai Martínez Rentería
Cashier at Abarrotes YoliCashier at Abarrotes Yoli
Romeo Vázquez LagunaRomeo Vázquez Laguna
Network Architect at FlexNetwork Architect at Flex