Veronica Duran Manzano
Tlaquepaque
Summary
Developed exceptional communication and customer service skills in high-volume, customer-focused environment. Proven ability to resolve complex issues and maintain composure under pressure. Seeking to transition into new field, leveraging strong problem-solving and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Asesor Telefonico
CTI CALL
C. Montemorelos 3831 A, Loma Bonita 45086 Zapopan
08.2024 - 05.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Operador De Produccion
Delico
Alba 1735, Lomas De San Pedrito 45625
11.2023 - 08.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Operador De Produccion
Industrias Lior
Gabino Barreda 833, Quinta Velarde 44430
01.2022 - 08.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Education
Quinto Cuatrimestre - Licenciatura En Recursos Humanos
Universidad UTEL
Estado De Mexico, Calzada De La Naranja No. 159Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Teamwork and collaboration
- Cash handling
- Verbal and written communication
- Customer communications
- Understanding customer needs
- Work prioritization
- Policies and procedures adherence
Timeline
Asesor Telefonico
CTI CALL
08.2024 - 05.2025
Operador De Produccion
Delico
11.2023 - 08.2024
Operador De Produccion
Industrias Lior
01.2022 - 08.2023
Quinto Cuatrimestre - Licenciatura En Recursos Humanos
Universidad UTEL