Veronica Galarza
Toronto,Canada
Summary
Dynamic administrative professional with proven leadership at Arctic Relocatable Structures Inc. and a strong focus on customer service. Skilled in document management and team supervision, I excel at enhancing operational efficiency and resolving issues. Recognized for my adaptability and attention to detail, I consistently deliver exceptional results in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Arctic Relocatable Structures Inc.
Oshawa, Canada
03.2025 - Current
- Organized and maintained efficient filing systems for both paper and electronic documents.
- Performed administrative tasks, including photocopying, faxing, and mailing packages.
- Directed phone calls, scheduled appointments, and provided general office information.
- Responded promptly to customer inquiries via email and phone.
- Ordered supplies while managing inventory of office equipment effectively.
- Communicated with clients to address inquiries and provide relevant information.
- Welcomed visitors, answered phone calls, and maintained front reception desk professionally.
Supervisor
New York Window Jenga Holdings.
Toronto, Canada
01.2015 - 02.2025
- Leveraged leadership and problem-solving skills to enhance team efficiency and streamline workflows.
- Resolved customer complaints and adapted policies to address evolving needs.
- Evaluated employee performance, coaching staff to improve skills while ensuring policy compliance.
- Collaborated with management to define responsibilities and strengthen communication goals.
- Managed scheduling and assignments to maximize workforce productivity.
Supervisor
Toronto Pan Am Sports Centre
Toronto, Canada
02.2023 - 01.2025
- Directed a 15-member team to uphold cleanliness and hygiene in all sports center areas.
- Developed cleaning schedules to enhance efficiency for high-traffic zones.
- Trained staff on proper cleaning techniques, equipment usage, and health regulations compliance.
- Conducted inspections to ensure quality control and adherence to sanitation standards.
Cashier
Metro Supermarket
North York, Canada
02.2009 - 11.2013
- Processed customer transactions accurately and efficiently at Metro Supermarket.
- Managed cash register operations during peak hours to minimize wait times.
- Handled returns and exchanges in compliance with store policies.
- Maintained organized and clean checkout area to enhance shopping experience.
- Resolved customer complaints professionally, ensuring adherence to company policy.
- Counted cash drawer balances at shift start to verify accuracy.
- Personalized service delivery to boost customer satisfaction significantly.
- Processed payments via cash, check, credit card, gift card, or automatic debit with precision.
- Exceptional customer service and communication abilities.
Education
High School Diploma -
Madonna Catholic Secondary School
Toronto Ontario06-2000
Skills
- Document management
- Appointment scheduling
- Inventory management
- Customer service
- Communication skills
- Team leadership
- Problem solving
- Adaptability
- Billing and invoicing
- Attention to detail
Languages
Spanish
First Language
English
Proficient (C2)
C2
Certification
- WHMIS
- Working together: The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act
- Worker health and safety awareness in four steps
References
References available upon request.
Timeline
Office Administrative Assistant
Arctic Relocatable Structures Inc.
03.2025 - Current
Supervisor
Toronto Pan Am Sports Centre
02.2023 - 01.2025
Supervisor
New York Window Jenga Holdings.
01.2015 - 02.2025
Cashier
Metro Supermarket
02.2009 - 11.2013
High School Diploma -
Madonna Catholic Secondary School