Veronica Hernandez
Arlington, TX
Summary
Dynamic leader with proven expertise in staff training and development, honed as a Barista Manager at Starbucks and Cashier Team Lead at CVS Pharmacy. Excels in customer satisfaction and operational efficiency, achieving significant repeat business through exceptional service and complaint handling. Skilled in both team leadership and money handling, adept at fostering a culture of continuous improvement and excellence.
Overview
10
10
years of professional experience
Work History
Barista Manager
Starbucks
07.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Purchased food and cultivated strong vendor relationships.
Cashier Team Lead
CVS Pharmacy
04.2015 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Hand-crafted drink recipes
- Bank deposits
- Backroom stocking
- Attention to detail
- Barista training
- Verbal and written communication
- Supplier management
- Complaint handling
- Supply ordering
- Critical thinking
- Teamwork
- Time management
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Money handling
- Cash handling
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Barista Manager
Starbucks
07.2023 - Current
Cashier Team Lead
CVS Pharmacy
04.2015 - 07.2023
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